Healthcare Admin Assistant

2 weeks ago

Gold Coast, Australia KnG Healthcare Full time

Innovative Care Model
- Above Award Wages
- Diverse and fulfilling work

**About KnG Healthcare**:
KnG Healthcare offers an extensive range of healthcare services and staffing solutions, catering to both the public and private sectors across Australia. KnG Healthcare is committed to responding to the current and future health needs of the Australian community. We cultivate a quality and safety culture defined by compassion, collaboration, and innovation.

Our mission is centred on delivering contemporary and sustainable healthcare outcomes supported by a dedicated team.

**Extended Care Model**:
KnG Healthcare’s Extended Care is specifically tailored to accommodate older patients who require healthcare services for an extended period of time. These patients continue to require health care in a clinically supported environment to assist with their complex discharge needs following an acute inpatient stay. Our model creates a restorative and healing environment for patients, prioritising their well-being and continuing their healthcare while simultaneously progressing discharge plans.

**Key Responsibilities**:
As an admin assistant, your role will include:

- Provide a high level of administrative support to the Nurse Unit Manager and staff within the facility. Including the responsibilities of admissions, discharges and transfers of patients, filing, preparing documents for scanning into the Electronic Medical Record, confidential record management, stationery management, correspondence management.
- Manage workload appropriately by prioritising tasks and ensuring work is completed within designated timeframes.
- Provide a high level of customer service, demonstrating understanding, empathy, patience, and a positive attitude.

**Requirements**:

- Respect - demonstrates interpersonal savvy, manages conflict appropriately, communicates effectively and balances the needs of all stakeholders with utmost respect to all people at all times.
- Teamwork - collaborates effectively, develops talent, values differences and builds effective teams to bring about best use of resources to deliver healthcare services.
- Compassion - is patient / client focussed, demonstrates self-awareness and the effects of behaviour on others, deals with or manages ambiguity and complexity, demonstrates resilience in the delivery of patient services or support in the delivery of services to patients.
- High Performance - cultivates innovation, is action oriented, drives results and supports Metro North Health's vision and purpose to exceed expectations of our patients and stakeholders.
- Integrity - demonstrates sound decision quality, ensures accountability, demonstrates courage in the face of adversity and works effectively / manages complexity to ensure work output and decisions are ethical and invariably of a high standard.

**Essential Documentation/Declarations**:
**To be considered for this position, you must provide**:

- Experience working within an inpatient unit.
- Experience in Healthcare administration and patient customer service.
- Police Check with no disclosable offences, ensuring suitability for employment.
- Australian Workers Rights documentation, affirming eligibility for employment in Australia.
- Compliance with Vaccine Preventable Diseases (VPD) Certification, prioritising patient and staff safety.

Join us and contribute to our mission of providing exceptional healthcare to the community in a hospital substitute clinical environment.

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