Executive Housekeeper

1 day ago

Melbourne, Australia Empire Hospitality Australia Full time

An exciting opportunity with a long-term career focus has become available for a highly experienced 5-star Executive Housekeeper with proven experience in managing a luxury hotel's housekeeping department. This is an opportunity to make your mark.

You will bring your extensive experience to the team and then manage the department and contract obligations. Previous experience in managing a large outsource housekeeping and public areas contract will be highly regarded.

No two days are the same.

Please tell us about your experience with:

- budgets & strong focus on managing productivity
- quality
- training
- brand standards
- managing performance
- Contract management with support from the operations Manager
- positive communication style
- managing relationships & people

Working with Empire Hospitality is a career, and we are here to support your success through mentoring and ongoing education.

RESPONSIBILITIES AND DUTIES:

- You will be involved with the implementation of policies and procedures and the training of a brand-new team.
- You will be required to spend a reasonable amount of time per day with rooms and public area inspections, including checking all VIP Rooms.
- Work as required (Rotating roster).
- To check rooms according to standard of the hotel.
- To co-ordinate all staff requirements daily, ensuring sufficient and effective staffing is provided in all sections of the department and that maximum efficiency is being maintained.
- To create a roster for all housekeeping staff, liaising with hotel management regarding special staffing requirements.
- To ensure the timely return of rooms.
- To handle all staff requests and to keep records up to date.
- To prepare staff timesheets and distribute pay slips, as well as handling pay queries.
- To conduct interviews with prospective employees and assist in the hiring process.
- To keep all housekeeping files and staff files are up to date and in good order.
- To prepare productivity reports daily.
- Oversee the smooth handling of lost property so that all items are collated, stored and redistributed correctly.
- To conduct checks on all Housekeeping keys to ensure that all keys are accounted for.
- To work closely with the Hotel management team in determining policies and setting of standards throughout the department.
- Assist in stocktakes and special projects.
- To ensure compliance with Workplace Health and Safety procedures within the department.
- To ensure that quality procedures are followed, and quality standards are maintained.
- To maintain working relationships with the clients and other relevant parties.
- To ensure that the commercial risks that our Company is exposed to are minimised.
- To participate in and actively support the on-going staff training of staff.
- To contribute towards promotion of a high company image in our field.
- To provide the technical and professional skill, knowledge and support to specific projects as assigned.

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