Administrative Assistant

5 days ago

Coburg, Australia Low Cost Housing Pty Ltd Full time

Are you a highly organised and detail-oriented individual with excellent skills in Excel and database management? Do you have strong customer service and sales skills, including the ability to handle difficult customers with professionalism and patience? Are you looking to become an integral part of a dynamic team in a fast-paced working environment? If this sounds like you, we have the perfect opportunity available

Here at Low Cost Housing, we are looking for a skilled **Administrative Assistant** to join our team. In this role, you will play a pivotal part in managing our customer database using Excel, assisting with sales inquiries, and ensuring smooth day-to-day operations.

**Responsibilities
- Main tasks include**:

- Maintaining and updating the customer database using Excel.
- Assisting with sales inquiries and providing information to potential customers.
- Handling customer concerns and resolving queries related to payments.
- Sending monthly payment reminders and following up with customers regarding overdue payments.
- Managing council payments, insurance, land taxes, and other financial transactions, organising them into structured payment plans.

**Additional administrative duties**:

- Managing and updating executive calendars, scheduling appointments, and coordinating meetings.
- Assisting with travel arrangements, including booking flights, accommodations, and transportation.
- Preparing and reviewing correspondence, reports, and presentations.
- Keeping accurate records and files, both electronically and physically.
- Ordering and overseeing office supplies to ensure availability and neatness.
- Arranging office events, meetings, and conferences.
- Providing support to the team with various administrative and customer service tasks as needed.

**Requirements**:

- Proficiency in **MS Office Suite** (Word, Excel, PowerPoint, Outlook), particularly **advanced Excel skills**.
- Demonstrated experience in an **administrative role** or **customer service role**.
- Strong **sales skills** with the ability to engage and assist customers effectively.
- Experience in handling **difficult customers** and resolving disputes with professionalism.
- Excellent **communication and negotiation skills** to maintain positive customer relationships.
- Exceptional **organisational and time management** abilities.
- Attention to detail and accuracy in data management.
- Ability to multitask and prioritise tasks efficiently.
- Professional and friendly manner with a focus on **customer service**.
- Discretion when handling confidential information.

**Job Types**: Part-time, Casual

Pay: $30.00 per hour

Schedule:

- 8 hour shift

**Experience**:

- Microsoft Excel: 3 years (preferred)
- Direct sales: 2 years (preferred)
- Administration: 1 year (preferred)

Work Authorisation:

- Australia (required)

Work Location: In person

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