Customer Care Specialist

2 weeks ago

Sydney, Australia Cuscal Full time

**Company Description** Our client’s success is our success. And you make it happen**
Payment systems are complex, regulated and ever-changing. And, while we may be small, we’re at the forefront of innovation punching above our weight. We’re enabling the future for our clients through tech like NPP, buy now, pay later, and open banking.

Our product teams are the eyes and ears of Cuscal. They’re client-focused relationship managers, serving everything from business development, marketing, fraud, and customer support. They work out what clients need, so we can build it and launch it - Often, in months, not years.
**Job Description** We are looking for a Customer Care Specialist to join our team.**
A Customer Care Specialist's role is to protect the financial wellbeing of our client's customers and minimise fraud losses.

Customer Care Specialists achieve this by providing exceptional customer service when interacting with our client's customers through inbound and outbound phone calls as well as ensuring all alerts and necessary escalations of potential fraud cases are completed in a timely manner.

**About the Role**:

- Handle customer interactions via inbound and outbound calls, ensuring excellent customer service.
- Accurately and timely complete outputs from fraud detection systems, addressing all alerts and fraud cases as needed.
- Liaise with merchants, Visa, and internal departments to assist in the mitigation of fraud
- Proactively analyse transactional data to identify fraud trends and risks.

**Qualifications** About You**:
***_Essential_**
- Previous experience providing customer support.
- Understanding of the key current and emerging financial crime risks and impacts
- An understanding of or a high-level interest in the key principles of financial crime management
- _**_ Highly Desirable_**
- Previous experience working in a Customer Support environment
- Sound knowledge of card related product (credit / debit cards, proprietary cards)
- Experience with Card Fraud Detection tools

**Additional Information** What’s it like to work here?**

As well as good pay and a great culture, we back our employees by helping them work towards industry-recognised qualifications, using online learning, training modules and career planning tools for you to grow with us. We are committed to providing a diverse and inclusive workplace where the very best talent in Australia chooses to work. We support our colleagues with flexible work arrangements through our hybrid model whilst also offering a wide range of financial, lifestyle, health & wellbeing benefits.

**How do you Apply?**
Start here. Just click on the **APPLY** button.

  • Customer Care Specialist

    3 days ago

    Sydney, Australia Tripadvisor Full time

    **Who we are?** TheFork (previously known as Dimmi) connects diners with more than 4,500 of the country's hottest restaurants in Australia. As the leading online restaurants reservation platform, TheFork has a network of more than 60,000 restaurants worldwide, more than 21 million monthly visits and more than 11 millions opinions. Through TheFork (website...

  • Customer Care Specialist

    1 week ago

    Sydney, Australia Commonwealth Bank of Australia Full time

    Customer Care Specialist We are currently recruiting Casual positions for our Customer Care Specialist role. **Do Work that Matters** As a Customer Service Representative within our contact centre, you'll be the friendly voice our customers hear when the contact us. You will assist customers manage their day-to-day banking across a range of products and...

  • Customer Care Specialist

    3 days ago

    Sydney, Australia The Fork Full time

    TheFork (previously known as Dimmi) connects diners with more than 4,500 of the country's hottest restaurants in Australia. As the leading online restaurants reservation platform, TheFork has a network of more than 60,000 restaurants worldwide, more than 21 million monthly visits and more than 11 millions opinions. Through TheFork (website and app), as well...

  • Customer Care Specialist

    4 days ago

    Sydney, Australia Clarins Full time

    **Customer Care Specialist**: **Ready to bring passion into your career?** A global leading skincare and make-up company, Clarins Group is the embodiment of a committed family history, with a fierce passion for innovation and spirit of independence. Its _raison d’être_ is "making life more beautiful, passing on a more beautiful planet". Operating in...

  • Customer Care Specialist

    4 days ago

    Sydney, Australia Clarins Full time

    Customer Care Specialist**Ready to bring passion into your career?** A global leading skincare and make-up company, Clarins Group is the embodiment of a committed family history, with a fierce passion for innovation and spirit of independence. Its _raison d’être_ is "making life more beautiful, passing on a more beautiful planet". Operating in more than...

  • Customer Care Specialist

    5 days ago

    Sydney, Australia Lowes Manhattan PTY LTD Full time

    We presently have an exciting career opportunity for a Customer Care Specialist to join the team at our Head Office in Arncliffe. We are seeking enthusiastic individuals who have had previous experience in customer service roles. You will need to be motivated to ensure that customer inquiries are dealt with in a timely and efficient manner and passionate...

  • Customer Care Specialist

    1 week ago

    Sydney, Australia Commonwealth Bank Full time

    We’re on the lookout for Full-time Customer Care Specialists who genuinely care about having real, meaningful conversations with our customers; and who want to grow their career with us. At CommBank, we believe in rewarding your development and performance. **Do work that matters** We like to say that the Direct Banking team is at the heart of the best...

  • Customer Care Specialist

    5 days ago

    Sydney, New South Wales, Australia beBeeCustomerCare Full time $60,000 - $90,000

    Job Title: Customer Care SpecialistAre you passionate about delivering exceptional customer experiences? Do you enjoy working in a dynamic and collaborative environment?This role is perfect for someone who thrives on helping others and has a strong desire to learn and grow with our business.We're seeking a skilled and empathetic Customer Care Consultant to...

  • Customer Care Specialist

    2 weeks ago

    Sydney, Australia The Fork Full time

    Welcome to our fabulous world. We are _TheFork_. Our mission is to_ bring happiness through amazing dining experiences, _thanks to our 2 main products: TheFork App : the restaurant discovery and booking app for every occasion ️ TheFork Manager : the tool to digitize restaurant operations and be in full control of your business Creator of a unique model...

  • Customer Care Specialist

    2 weeks ago

    Sydney, Australia Tripadvisor Full time

    Welcome to our fabulous world. We are _TheFork_. Our mission is to_ bring happiness through amazing dining experiences, _thanks to our 2 main products: TheFork App : the restaurant discovery and booking app for every occasion ️ TheFork Manager : the tool to digitize restaurant operations and be in full control of your business Creator of a unique model...