Customer Care Specialist

1 week ago

Sydney, Australia Hatch Full time

Hatch is supporting Hnry to find a great Customer Care Specialist to join their customer service team. Hatch exists to level the playing field for people as they discover a career that’s right for them. We model this in our hiring process for our partners like Hnry.

**About Hnry - **Hnry is one of Australia's fastest growing technology startups, meaning you'll have the opportunity to come in and grow your career alongside the business. Providing you with amazing development and progression opportunities.

**About the role at Hnry**

Customers are at the heart of everything Hnry does and we are looking for a self-motivated customer success specialist who can work effectively in a fast-paced environment, and help to support the rest of the team in continuing to deliver the exceptional level of customer experience our customers have come to expect.

Reporting into our Customer Operations Manager, the Customer Care Specialist is responsible for developing customer relationships that promote retention and loyalty, working closely with customers to ensure they are engaged, excited and satisfied with the service they receive, as well as canvassing customers on areas where we could improve.

You will be dealing with a diverse range of customers and all of your interactions will require strong emotional intelligence, and an ability to understand and interpret, sometimes complex, tax queries.

**Seniority**

**Junior** - A role for someone with some basic skills, good motivation and ability to learn. Typically 1-2 years of experience is required.

**Core Responsibilities**
- Customer Advocacy and Feedback - Advocate for customers by providing feedback to internal teams on how to better meet customer needs

**Strengths**
- Written communication - Writes in a clear and structured format to convey information and ideas effectively to a target audience
- Attention to detail - Accurately identifies and rectifies discrepancies or errors that exists in information and deliverables
- Problem solving - Identifies problems and develops logical solutions that address the problems

**Hatch exists to level the playing field for people as they discover a career that’s right for them. We model this in our hiring process for our partners like Hnry.**

**Salary**: $65,166.30 - $83,162.80 per year

**Benefits**:

- Work from home

Schedule:

- 8 hour shift

Work Location: In person

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