Customer Care Specialist

2 weeks ago

Sydney, Australia The Fork Full time

Welcome to our fabulous world. We are _TheFork_. Our mission is to_ bring happiness through amazing dining experiences, _thanks to our 2 main products:
TheFork App : the restaurant discovery and booking app for every occasion

️ TheFork Manager : the tool to digitize restaurant operations and be in full control of your business

Creator of a unique model that disrupted the restaurant industry 15 years ago, we are now the leading dining platform across Europe and Australia. We are experiencing an exciting period of growth, and we need the greatest folks onboard. Together, we will make our wildest dreams come true We strongly believe that our mission can only be achieved if we also bring happiness to our working environment. We do this by providing a flexible, multicultural and positive environment where everyone has the space to grow.

We nurture this happy culture through our core values: We are better together - We act like an owner - We genuinely care for our users and customers - We believe in transparency - We never stop learning - Speed wins

Oh And we are also part of the big Tripadvisor family ❤️

With love,

Your future buddies, the Forkies.

**What will you do?**:
We are looking for a wonderful Customer Care Specialist to join our team If you love helping people and are positive, patient and cheerful, we want to meet you

**To complete your mission, you will do**:

- Assist our customers if they have questions about our electronic reservation book, our website or app.
- Put yourself in the customer's shoes and provide the most suitable answer or solution according to their specific needs.

**Who are you?**
The ideal Customer Care Specialist has **a native level of English** but speaking more languages is always welcome

Are you open-minded and have a high level of communication skills? Do you care about customer needs and always try to make their experience unique and satisfactory, because you focus on quality and love getting things done? Do you enjoy working in a dynamic, fast-paced environment? Then this job is for you
It also would be awesome if you have some technological knowledge and troubleshooting experience in a customer support environment, you know SevenRooms or you have worked with Salesforce.

**What can we offer?**
- An awesome team (not everybody like our jokes, but we try our best)
- A permanent contract (that can be useful in life)
- ️ Flexible working environment (2 days WFH per week)
- Lunches will be provided at the office for you to enjoy with your colleagues
- International teams - More than 30 nationalities and 16 offices worldwide
- ️‍ Highly inclusive working environment
- ️ Lifestyle benefit of $2,300 AUD per year that can be used to reimburse physical, mental and financial wellness, leisure activities, family support, travel, etc
- Continuous learning and development programs (with full access to LinkedIn Learning)
- Free access to the Calm app
- Amazing offices with dining area, snack pantries, and of course, table tennis, pool tables and foosball for when you need to take that well-earned break
- Team building events (we love karaoke. A whole lot)
- We believe that we are better together, and at TheFork we welcome you for who you are. Our workplace is for everyone, as is our people powered platform. At TheFork, we want you to bring us your unique perspective and experiences, so we can collectively keep disrupting the restaurant industry and go from good to great._
LI-JZ1

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