Service Delivery Manager

Company Description
**Introductions**

Every person at Leidos plays an important and valued role bringing science, engineering and technology together to produce practical solutions for our customers’ most complex problems. It’s how we help to make the world safer, healthier and more efficient - work that matters and a mission, like those of our customers, we are passionate about. We’re open minded, ambitious and committed to enabling our people to do their best work, to be inspired by what they can achieve and the impact they can have.

Here in Australia, we’re agile and growing fast. Our 2,000 employees are busy building an enviable reputation for innovation and delivery. And, as part of a US-based organisation with 40,000 people and a 50 year history, we are able to draw upon world-leading technical expertise to help us provide the best solutions to our customers.

**Job Description**:
**Your New Role**

Leading a team of highly skilled specialists, you will support the sustainment of mission critical intelligence systems. Working closely with our Engineering & Technical Operations Teams to develop and maintain support services for a large Government end user, you will be driving a critical client facing role, ensuring the delivery of a flexible and proactive sustainment service.

**In this role your responsibilities will be to**:

- Manage the delivery of services to ensure that SLAs (service level agreements) and KPIs (key performance indicators) are met or exceeded
- Maintain tight control over schedule, risks, scope of work and budget, and ensure that project is completed on schedule and within budget
- Ensure service quality and delivery standards; identify service needs, plan the service delivery and proactively supports cost reductions
- Build and maintain strong relationships, and provide day-to-day advice and support to clients
- Maintain frequent contact with internal personnel, outside customers and industry peers at various management levels concerning operations or scheduling of specific phases of the project or contract
- Ensure that operational teams have a clear understanding of SLAs and KPI requirements
- Ensure supporting procedures and work instructions are developed within the respective Service Providers to support the governing process
- Conduct briefings and participate in technical meetings for internal and external representatives concerning specific operations
- Represent the organisation at Governance meetings
- Provide guidance to the Project Team on required Quality Management Systems processes and standards
- Conduct quality assurance reviews of Contract Data Requirements List and other documents
- Conduct internal quality audits to verify compliance to Project processes as defined in Project Plans.

**Qualifications**:
**About You and What You'll Bring**
- Experience operating in a Service Delivery, Sustainment Management or Project Management role delivering ICT services to a Federal Government department
- Ideally, experience in support of the National Intelligence Community.
- Knowledge of ITIL fundamentals
- Experience with Project Delivery principles, standards, methods and implementation
- Innovative with solid experience in streamlining and transforming service delivery
- Proven experience designing and implementing project management processes
- Demonstrated experience in staff supervision, leadership, engineering management, risk mitigation and business improvement methodologies
- Proven experience in managing projects and project delivery teams to success.

Additional Information
**What You'll Love**

At Leidos you’ll enjoy 12 weeks’ paid parental leave as a primary carer, flexible work practices, discounted health insurance, novated leasing, RDO program and more. Foster your career through complete access to learning and development and mentoring opportunities, we have a strong track record of internal promotion and career transitions.

**This role does require the successful applicant to be an Australian Citizen and hold a NV-1 level security clearance.