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Support System Analyst

2 weeks ago

Redfern, Australia NSW Government -Transport For NSW Full time

Organisation/Entity: Transport For NSW- Job Category: Information & Communication Technology- Job Location: Redfern, NSW, AU, 2016- Job Ref No: 77915- Employment Type: Permanent Full-Time- Salary Range: $138670.0-$155309.0**The Division**

The Customer Strategy and Technology team within Transport leads the development of long-term, exciting and impactful digital solutions for the people of NSW. We leverage data and insights, implement new technologies, drive innovation and build partnerships to provide customer-centred solutions.

**The opportunity**

Right now, we have a Permanent Full Time opportunity for a Support System Analyst to join the Systems and Data Support branch based at Parramatta Office.

Reporting to Senior Manager Systems & Data Support, you will be responsible for supporting the client day to day operational issues, ensuring daily data loading activities, working with client to prioritize ticket backlog and deliver enhanced solutions, identify and deliver continuous improvements.

We work in a hybrid way, a mixture of working from home and in the office and offering flexible working arrangements with lots of benefits.

**What you will be involved in**:

- Bring technical and domain expertise to support solutions built using the BI technologies, tools and methodologies for the business.
- Maintain quality documentation of analysis, methodology and findings to ensure the provision of insightful, easy to understand reporting.
- Build and support flexible, adaptable, scalable and maintainable business focused technology solutions.
- Collaborating with key stakeholders in the delivery of new dashboards to drive actionable insights.

**About you**
- Strong experience working in SAP Data services, ETL and Oracle PL SQL, Tableau
- Experience working SAP Business Object reporting
- Experience working in production support, development, testing and deployment life cycles
- Effective written and verbal communication skills
- Strong stakeholder engagement skills to communicate with senior leaders and teams right across the Transport cluster

**Want to know more?**

Please click here to view a copy of the role description.

**Interested?**

Right now is an exciting time to join our team as we deliver an iconic $72.2 billion investment into future transport infrastructure and services over 40 years.

**Our Commitment to Diversity**

**Salary and Benefits**

The salary for this position is TfNSW Grade 9 ($142,178 - $159,238) per annum plus superannuation and leave loading.

For more information on Employee Benefits at TfNSW please click here.

**How to apply**

**Need help?**

**Close date**: 11:59 pm on Thurs 15th Sep

**Job Segment**:Systems Analyst, Technical Support, ERP, SAP, SQL, Technology