Area Head of Operations Nsw Act Nt

**Business Development***
- Assists in strategic planning for future direction of the business
- Provide research and analysis on assigned business development projects for enhancement and/or expansion of the clinics network
- Identify new business opportunities and evaluate market entry alternatives
- Develop new programs and business models as directed
- Identify potential local risks and anticipate the impact of social, political and financial dynamics on business opportunities
- Work with Marketing to manage events & campaigns such as GP education evenings and new clinic openings
- Identify, target and develop business relationships that are aligned with the strategy of the company & support & grow the delivery of programs
- Facilitate the formulation of strategic alliances & partnerships with the renal network
- Undertake proactive networking with all relevant external stakeholder groups to uncover and develop business opportunities
- Assist managers to develop their relationships with relevant stakeholders
- Provide internal training &/or coaching to colleagues where necessary

**Operational Excellence***

Ensure the effective day-to-day running of the clinics through the following:

- Establish business metrics and KPIs where applicable and monitor performance. Initiate corrective action in a timely way where required
- Manage operational activities to ensure service levels are delivered to our customers and stakeholders and align with best practice
- Assist clinic managers to develop best practice and be provider of choice
- Identify and implement activities that will address tactical and strategic goals
- Manage and lead projects to optimise revenue, efficiency or productivity whilst increasing value to customers
- Implement and support business improvement initiatives, including use of feedback from patients, staff, doctors and other stakeholders
- Proactively communicate and collaborate with external and internal customers to analyze information needs and functional requirements

**Supply Chain***
- Oversee the sourcing, procurement, contracting, and evaluation of goods and services supply to the

clinics
- Lead activities related to forecasting, purchasing, inventory control and stock take and stock management
- Monitor ongoing performance in the supply chain area and focus on continuous improvement
- Manage vendor relationships with FME Products Division and third-party suppliers and service providers
- Collaborate with internal decision makers to ensure optimal supply chain performance and business continuity and to manage business risk

**Financial Management***
- Prepare annual business plans and financial budgets for assigned clinics
- Prepare monthly projections and required financial forecasts for assigned clinics
- Monitor clinic performance through monthly review of P&L
- Undertake monthly one-on-ones with clinic managers to enhance understanding of financial performance and to lead growth and improvement
- Work with peers and colleagues to analyse results and to create plans for improvement
- Seek support for growth opportunities and improvements by making recommendations via preparation of business cases

**People Management***
- Be a leader and motivator of the clinic managers and their teams in the assigned clinics
- Work with clinic managers to optimally plan, recruit, on-board and direct staff to achieve clinical KPIs and financial targets
- Promotes and participates in the professional development / education of staff
- Provide effective performance management and development plans to staff
- Ensures/promotes a safe, secure and healthy working environment
- Ensure WHS is effective and compliant in assigned areas

**Network-Wide Role***

Comprehensive Care Model owner and promoter, including:

- Contract owner of the relationship with WA Health and its divisions
- Promoter of comprehensive care model to health services in other jurisdictions, as required
- Works with Marketing to ensure up-to-date presentations and promotions materials for the comprehensive care model (WA model)

**Act as a key member of the FKC team**:

- Maintain and build your own knowledge by participating in educational opportunities, reading professional publications and maintaining professional networks
- Demonstrate a commitment to professional development through membership of professional organisations / associations, including relevant participation in special interest groups.
- Promote a team culture by assisting other team members during periods of high workloads, leave or absence so that overall objectives can be met
- Attend staff meetings and participate in company events
- Undertake other tasks as required