Head of Sales Apac

StarRez is a leading global proptech company with a strong differentiated market position focused on transforming the resident experience by providing the engagement solutions and insights critical to successful residential communities. Our team is committed to building software that positively impacts the lives of millions of residents each year.

We're a passionate team, experiencing healthy growth each year. We've dominated the global higher-education student bed market and expanding into a great fit parallel market in PBSA (purpose-built student accommodations), where we already serve happy and successful customers. Our CSAT ratings are in the 99-100% - outrageous for any market or business.

We’re looking for talented, passionate, smart, resourceful, highly motivated teammates to support our momentum and contribute to serving and expanding our thriving community.

**Primary Objectives**

The Head of Sales, APAC will use the required knowledge, skills, and abilities, to mentor and strengthen the APAC sales team, introduce innovations, produce new efficiencies, drive strategy, increase revenue, and support customer success.

**Major Accountabilities**
- Achieve the annual financial performance targets
- Provide strong sales leadership, vision, and direction.
- Use the required knowledge, skills, and abilities, to mentor and strengthen the APAC community relations team, introduce innovations, produce new efficiencies, drive strategy, increase revenue, and support customer success.
- Support the team by participating and leading all aspects of the sales cycle, from sales planning, to lead generation, cultivating prospects, demonstrations prospect meetings, and engaging corporate resources as required.
- Work closely with Account Managers to develop detailed sales plans, scripts, sales tools, targeted lists, call strategies, and messaging to drive leads and opportunities
- Mentor and develop the sales team with tactical and strategic sales approaches.
- Recruit new talent, on-board, and train new account reps.
- Conduct weekly pipeline/forecast meetings, coaching the team on sales strategies to drive closure.
- Report on all aspects of the community relations business to senior management
- Work closely with other teams, including customer support, professional services, marketing, and outbound sales development to drive market awareness and build a pipeline to help the sales team to achieve revenue targets.
- Set team and individual goals, and track performance.
- Conduct regular team meetings.
- Create, define, and evolve the sales and process 'playbooks' for the team to follow, and ensure that performance targets are achieved.
- Analyse StarRez product adoption and provide feedback to the Product Management team.
- Work closely with StarRez staff to organise and deliver conferences and events.
- Ensure the APAC sales team is strategically aligned to US/EMEA wherever possible.
- Contract negotiations, including renewals.
- Act as an internal in-depth product expert for internal and external stakeholders.
- Participate in pricing the solution/service.
- Attend industry functions, such as association events and conferences, and provide feedback and information on market and creative trends.

**Customer Success and Happiness**
- Develop strong relationships with customers' executives
- Support Account Executives with escalations and act as escalation point
- Rally customer support and professional services resources to address customers' concerns
- Coordinate communications and resolutions internally and externally
- Advocate customers success across the organization
- Drive customers' feedback.
- Employ tactical and strategic measures to ensure that assigned territories and/or accounts are satisfied beyond their expectations

**Competencies Required**
**Skills**
- Self-motivated, disciplined, and able to work independently.
- Maintain a high level of productivity, manage multiple competing priorities, and work effectively under pressure and with time constraints in a fast-paced team-oriented environment.
- Prioritize tasks and set, manage, and meet deadlines.
- Detail oriented and organized.
- Care immensely for our customers' success.

**Knowledge and Experience**
- Experience in high-volume outbound sales prospecting.
- Ability to understand customer requirements and identify potential solutions to fulfill requirements, preferably in a software sales and management environment.
- Ability to multi-task, prioritize, and manage time effectively.
- Excellent communication skills.
- Demonstrated SaaS Software price modelling and pricing experience.
- Quick learner with passion for innovation and constant improvement.
- Strong problem-solving skills & interpersonal skills.
- Ability to effectively mentor and coach and direct others.
- High degree of analytical skill.
- Recognize and respond appropriately to problems and challenges.
- Arrive at sound solutions through analysis and weighing of relevant facts.
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