Guest Experience Host

1 week ago

Mooloolaba, Australia Merlin Entertainments Full time

**Guest Experience Host**:

- Location Name SEA LIFE Sunshine Coast
- Job Locations AU-Mooloolaba
- Job ID
- 2025-8792
- Employment Type
- Fixed Term/Seasonal
- Offer/Contract Type
- No End Date
- Location (Country-State-City)
- AU-Mooloolaba

**What you'll bring to the team**:

- Are you passionate about marine life and creating unforgettable guest experiences? SEA LIFE Sunshine Coast is look for an enthusiastic and customer-focused Guest Experience Host to join our team

We are seeking multiple casual Guest Experience Hosts to join our Guest Experience team at SEA LIFE Sunshine Coast.

**About the Role**
- As a Guest Experience Host, you'll play a key role in delivering outstanding customer service and engaging educational experiences for our guests. This includes leading guided school tours, hosting sleepovers, and facilitating birthday parties

**Key Responsibilities**:

- Lead interactive and educational tours tailored to a range of age groups, from primary to secondary school students.
- Assist in the smooth delivery of special programs including school excursions, sleepovers, and birthday celebrations.
- Develop and maintain a strong understanding of our animals and their environments, with a focus on biology, ecology, and conservation.
- Provide consistently high levels of guest service to help drive satisfaction and meet customer experience KPIs.

**Please note** that this role requires weekend and school holiday availability.

**About You**

To shine in this role, you will have a passion for customer service with a focus on fun and positive attitude towards interaction with our guests and upselling techniques. Most importantly you will have a real desire to learn and develop your career with a drive to streamline process and always look for improvements.

Prior experience in a similar position is preferable, and the desire and drive to work in the arts, entertainment and tourism industry is essential. Your ability to have a flexible and adaptable approach along with demonstrated planning, organisational and time management skills are also desired.

**About the Benefits**

The salary is competitive and other perks include:

- Corporate benefits including free access to all our attractions worldwide
- Autonomy to introduce disruptive thinking in your profession
- Global opportunities to develop and progress your skills and career
- Being part of a business built on **_fun_**

**About Us**

Merlin Entertainments is a global leader in location-based, family entertainment and is the company behind iconic brands like SEA LIFE, Madame Tussauds, LEGOLAND, and Peppa Pig World of Play. We operate in over 130 attractions across 25 countries, delivering memorable experiences to 54 million + visitors a year.

This is a great opportunity to take your career to a new level and work for one of the world’s best known attraction brands. So, if you are a team player who is vibrant and passionate about delivering exceptional experiences in a great company and a team who love what we do, we want to hear from you

**Pay Range**:

- Competitive

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