Guest Experience Host

3 days ago

Mooloolaba, Australia Merlin Entertainments Full time

**Guest Experience Host**:

- Location Name SEA LIFE Sunshine Coast
- Job Locations AU-Mooloolaba
- Job ID
- 2025-9982
- Employment Type
- Fixed Term/Seasonal
- Offer/Contract Type
- No End Date
- Location (Country-State-City)
- AU-Mooloolaba

**What you'll bring to the team**:
Are you passionate, highly motivated and love working in a dynamic environment within a team? We have an exciting opportunity for you to join us at **SEA LIFE Sunshine Coast as a Casual Guest Experience Host.**

**About the Role**

As a Guest Experience Host at SEA LIFE Sunshine Coast, your primary responsibility is to create and ensure guests have a magical and memorable day. Hosts will deliver Talks and Tours, Sleepovers, School visits, workshops and parties. Also to provide the best possible customer service across the area of allocated responsibility and maintaining exceptional product delivery.

Further responsibilities include:

- Deliver multiple talks daily to the general public including Touch Pool
- Actively promoting other experiences/tickets through upselling
- Deliver consistently high guest service to support an increase in customer satisfaction focused KPI results
- Ensure all internal communication is effective and on brand
- Oversee the operation of the Virtual Reality area

Please note that this role requires weekend and school holiday availability.

**About You**

To shine in this role, you are a strong communicator in which you possess exceptional interpersonal skills with a high level of confidence in public speaking; prior customer service experience is preferred. Your ability to have a flexible and adaptable approach along with demonstrated planning, organisational and time management skills are desired.

Prior knowledge of Marine Life/Studying Marine Biology is considered advantageous. Additionally teaching/working with children experience is preferrable for this role.

Holding a current Blue Card and First Aid Certificate (or willing to obtain one if successful) is also required for this role.

**Benefits**
- Corporate benefits including free access to all our attractions worldwide
- Domestic and global opportunities to develop and progress your skills and career in tourism and attractions
- Opportunity to be involved with our Diversity & Inclusion initiatives, including our Reconciliation Action Plan
- Being part of a business built on fun

**About Us**

Merlin Entertainments is the company behind iconic brands like SEA LIFE, Madame Tussauds, LEGOLAND, and Peppa Pig World of Play. We operate in over 140 attractions across 25 countries, delivering memorable experiences to 54 million+ visitors a year.

We’re the leading operator of visitor attractions in Australia and New Zealand, with 10 attractions, including SEA LIFE, WILDLIFE, Madame Tussauds, and the Fly Treetop Adventures, amongst others.

Merlin Entertainments is driven by a strong social responsibility with the vision to create a world where the global community respects, conserves, and sustainably manages our precious aquatic habitats, wildlife, and natural resources. We strive to achieve this goal through our 3 charities: Merlin's Magic Wand, the SEA LIFE Trust, and the WILDLIFE Conservation Fund.

So, if you are vibrant and passionate about delivering an amazing service within a great company and in a team who loves what we do - then we want to hear from you

**Pay Range**:

- Competitive

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