Program Officer

About us

As a department our purpose is to help the community to prevent, prepare for, respond to and recover from the impact of fire and emergency events.

Queensland Fire and Emergency Services (QFES) is the primary provider of fire, rescue and emergency management programs and services throughout Queensland. The department encompasses the Fire and Rescue Service, disaster management services, the Rural Fire Service (RFS) and the State Emergency Service, and also supports other volunteer groups providing emergency response to Queenslanders.

QFES is one department with many services, many capabilities and many partners.

Purpose of the role

Volunteer and Frontline Support Services support volunteers through the provision of business functionality for the RFS. This includes volunteer recruitment and marketing; finance and grants; information management; governance and compliance; volunteer support services; and special projects.

Reporting to the Manager, you will be a key member of the team contributing to the analysis, interpretation and implementation of strategic business improvement initiatives and activities to support volunteers and staff.

You will provide support with the planning and implementation of projects and products and assist with project management functions such as risks; issues; decisions; benefits management and scheduling, with a particular focus on business process development and improvement, and stakeholder engagement.

Key requirements

Highly desirable requirements
- Experience with provision of administrative support in a project environment.
- Knowledge of, or experience working with volunteers and/or within a volunteer organisation.

Special requirements
- Capacity to work at night and/or weekends to suite a volunteer environement.

Your key accountabilities

Your part in the ongoing success of our department, in supporting key frontline services will see you responsible for a variety of work, including, but not limited to:

- Support various projects and be involved in the planning, development, implementation, review and evaluation of projects and programs.
- Prepare project plans and executive briefings of a complex nature for dissemination to senior management.
- Identify information needs in relation to the implementation of the program and business improvement initiatives.
- Provide secretariat support to committees and working groups by preparing agendas, recording and circulation of minutes and follow up on actions and decisions.
- Liaise, consult and negotiate with internal and external stakeholders and deal with sensitive and/or classified information in an appropriate manner.
- Represent QFES and senior management at selected forums and committees.

Capabilities

To determine your suitability for the role, you will be assessed on the following Leadership Competencies for Queensland behavioural profiles that link to the "key accountabilities" for this role:
Leadership Competency Stream - Individual Contributor (leading self)

Vision
- Leads strategically
- Stimulates ideas and innovation
- Leads change in complex environments
- Makes insightful decisions

Results
- Develops and mobilises talent
- Builds enduring relationships
- Inspires others
- Drives accountability and outcomes

Accountability
- Fosters healthy and inclusive workplaces
- Pursues continuous growth
- Demonstrates sound governance

Once you join us we will want you to exemplify the QFES shared values of:

- Respect
- Integrity
- Trust
- Courage
- Loyalty

Applications from recruitment agencies will not be accepted.This work is licensed under a Creative Commons Attribution 3.0 Australia License.