Client Service Manager

We are Cirka, a rapidly growing Australian business. Over the last 35 years we have developed into a multi-faceted business partner, delivering quality cleaning and facility services at international sporting events, iconic entertainment venues, premium commercial properties, and national retailers.

We are looking for a driven and collaborative individual with strong stakeholder management skills to join Cirka as a Client Service Manager. This role is responsible for managing housekeeping operations and services at student accommodation and hotels in Brisbane, QLD.

This is a full time and permanent role, reporting to the State Manager - QLD and leading a team of around 25 people, including cleaners and supervisors.

To succeed in this role, we are looking for applicants that are able to demonstrate:
**Essential**
- Experience of working in commercial cleaning operations, housekeeping service and/or student accommodation.
- Excellent customer service skills and experienced in working with and resolving issues for employees at all levels within the business.
- Good understanding of financial processes, including purchasing, managing operations within budget, and completing analysis on basic financial data.
- Experience managing a team, including the management and coordination of employees through rostering, redeployment, delivering training and toolbox sessions, addressing performance and/or employee issues.
- Experience in completing audits, hazard identification, risk assessments and incident investigations, with a good understanding of the return-to-work process and employer’s injury management obligations.
- Ability to work from complex instructions and procedures, identify issues, resolve problems, and make good decision in fast moving environment.
- An effective team player, with ability to adapt and change in a growing business environment while supporting others to achieve individual and business targets.
- Strong verbal and written communication skills, and a skilled presenter. Able to work to deadlines, address conflicting priorities to ensure outcomes are delivered.
- Strong computer skills in Microsoft Office suite and experience working with online document management and auditing systems.

**Desirable**
- A tertiary qualification in management or operations.
- Knowledge and understanding of Integrated Management Systems (HSQE), Modern Awards and Enterprise Agreements.
- Experience using rostering / scheduling and time and attendance systems and online document management systems.
- Cert IV in Training & Assessment.

NOTE: All Applicants must have the right to work on a full-time ongoing basis (38 hours per week).
- Salary Range - $70-$80 + Super + Car Allowance

**CirkaPerks**

We treat our people with respect and appreciate their hard work in jobs where expectations are high. Our team is the centre of our business, and we are continually looking for ways to provide benefits that support your life, not just your working life.
- Comprehensive TRP (Total Remuneration Package) consisting of base salary + superannuation, participation in Cirka bonus scheme, mobile phone & laptop.
- Exclusive access to discounts and cashback with 100's of retailers, so you can save money every day.
- Access to the CirkaPerks Wellbeing Centre where you can access a vast library of fitness videos, healthy recipes and articles to help you, no matter where you are, in your wellbeing journey.
- Lead your own development with access to CirkaDevelop our online training portal where you can access over 100,000 courses to learn a new skill or expand on your current knowledge.