Hotel Night Auditor

7 days ago

Carlton, Australia Arrow on Swanston Full time

We manage two well-branded hotels in Melbourne CBD with almost 400 rooms. We are seeking for an experienced and passionate Night Auditors to join our friendly and supportive team.

Brand new on-site gym, sauna, swimming pool and on-site secure parking are available. 24/7 security building with trams and trains at doorstep. Only 500 meters to Melbourne Central.

We welcome people from all different backgrounds and communities.

DUTIES AND RESPONSIBILITIES:

- Welcoming our late arrival guests and farewelling our early departures.
- Ensure the smooth and efficient running of the Hotel’s overnight operation, maintaining guest satisfaction and the safety and security of the property
- Taking initiative to ensure that interactions with our customers are positive and productive
- Actively resolving complaints and challenges presented by customers.
- Undertake the daily reconciliation of the Hotel’s trading, including the checking and preparation of reports, completing audits and collating the necessary paperwork for departures
- Preparing and distributing relevant reports to relevant departments
- Managing and confirming reservation details and accounts for in-house guests details ensuring all details are recorded accurately
- Providing efficient service for guest registration and departure by checking in and out guests as required
- Maximising guest satisfaction as well as the safety and security of the property
- Attending to guests requests efficiently and effectively in order to ensure total customer satisfaction

Selection Criterias:
Proven work experience in a similar role

Hands on experience with any PMS software

Thorough knowledge of customer service, office management and basic bookkeeping procedures

Proficiency in English (oral and written)

Solid knowledge of MS Office, particularly Outlook, Excel and Word

Excellent communication and people skills

Good organizational and multitasking abilities

Problem-solving skills

Knowledge of financial and administrative systems, particularly in a hotel environment.

**Job Types**: Full-time, Part-time, Permanent
Part-time hours: 35 per week

**Salary**: $25.00 - $30.00 per hour

**Benefits**:

- Employee discount
- Gym membership

Schedule:

- 8 hour shift
- Evening shift
- Flexible hours
- Monday to Friday
- Night shift
- Public holidays
- Rotating roster
- Shift work
- Weekend availability

Work Location: In person

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