Intelligence Collection Officer

1 week ago

Brisbane, Australia National Heavy Vehicle Regulator Full time

**About the role**

As Intelligence Collection Officer, you will be a critical point of contact for the collection of intelligence from external sources, including the general public and heavy vehicle operators and companies.

At a high level, you will be responsible for taking end-to-end phone calls through a confidential calling line, with no escalation process. You will record and elicit information from informants and complete a risk assessment from this information.

You will document, validate and assess information and provide the broader Intelligence, Analysis and Risk team with recommendations for action.

**What’s on offer**

Full time, permanent position based in our Brisbane office. Other key benefits include:

- Rostered days off and additional leave over the Christmas closure - 7 weeks of leave per year
- Ongoing professional development, support and training
- Access to wellbeing programs including Fitness Passport and discounted health insurance
- Superannuation co-contribution scheme
- Access to salary packaging including novated lease
- Supportive team and work environment

**About You**

To be considered for the position, you will have strong experience in complaints handling and dispute resolution with customers and callers who may be in a heightened state of stress. With emphasis on maintaining confidentiality and impartiality, you will have high level interpersonal skills and the ability to rapidly build rapport.

To be successful in this role you will have well-developed communication skills, including solid writing capability and strong note-taking skills, as phone calls are not recorded. The ability to and interest in efficiently acquiring knowledge of the heavy vehicle industry is necessary.

**Application Process**

**_ Applications close 11:55pm, 3 September 2024._**

Successful applicants will be required to complete a national police and work rights check.

  • Intelligence Officer

    1 week ago

    Brisbane, Australia Queensland Government Full time

    **The Intelligence Officer, Youth Detention will provide timely, accurate and relevant intelligence and advice for risk management and informed decision making within the Youth Detention Centre environment. This role reports directly to the Senior Intelligence Officer, Wacol Remand Centre. This role has no direct reports. Key responsibilities As an...

  • Principal Intelligence Officer

    15 hours ago

    Brisbane, Australia Hudson Australia Full time

    This pay rate is inclusive of mandatory 25% casual loading Our client is seeking an experienced Principal Intelligence Officer to join a team working to establish an intelligence capability for biosecurity activities within their organisation. As the Principal Intelligence Officer, you will work alongside a Data Analyst to utilise existing data collection...

  • Intelligence Operations Officer

    15 hours ago

    Brisbane, Australia Queensland Government Full time

    In the Intelligence Operations Officer (IOO) role you will contribute to Regulatory Analysis and Intelligence team's service delivery, ensuring it is high quality and continues to evolve as needs require. Additionally, you will assist with intelligence collection efforts. This role is an excellent opportunity for a junior intelligence analyst to gain...

  • Intelligence Analyst

    1 week ago

    Brisbane, Australia Queensland Corrective Services Full time

    Community Corrections is responsible for supervising adult offenders in the GQ community. Community Corrections is divided into seven regions each with a number of district offices and reporting centres. Community Corrections staff aim to protect the community and reduce re-offending by supervising offenders in the community in which they live and encourage...

  • Intelligence Analyst

    2 days ago

    Brisbane, Australia Queensland Corrective Services Full time

    This role is responsible for the collection, evaluation, analysis and dissemination of timely intelligence to appropriate Agency personnel and external stakeholders. The role is instrumental in identifying and reporting intelligence related concerns to assist decision making processes and minimise processes and minimise potential risks to the Agency and...

  • A07 Principal Intelligence Officer

    1 week ago

    Brisbane, Australia Hudson Australia Full time

    This pay rate is inclusive of mandatory 25% casual loading Hudson is seeking a highly skilled and motivated Principal Intelligence Officer to join a dynamic team for a large organisation. In this pivotal role, you will be instrumental in establishing and enhancing our intelligence capability for biosecurity activities. You will identify opportunities to...

  • Intelligence Advisor

    4 days ago

    Brisbane, Australia Queensland Corrective Services Full time

    **In this role you will**: - Utilise the IOMS intelligence module to retain and extract information. - Review data contained in IOMS indices including intelligence systems. - Utilise Prisoner Telephone System data and call records. - Compile intelligence summaries. - Record analysis in IOMS intelligence module. - Use endorsed intelligence methodology...

  • Intelligence Adviser

    1 week ago

    Brisbane, Australia Queensland Corrective Services Full time

    **In this role you will**: Develop intelligence plan including collection plan and operational actions plan.Provide the management team with timely and professional advice on issues concerning intelligence systems, procedures and issues as they relate to a correctional environmentIdentify and report on emerging trends to the management team from a strategic...

  • Intelligence Analyst

    1 day ago

    Brisbane, Australia Queensland Government Full time

    **In this role you will: Identify and maintain human source intelligence (including prisoners, staff and visitors) Utilise Prisoner Telephone System data and call records Utilise mail data Review data contained in QCS indices including intelligence systems Utilise QCS Intel system to retain information Utilise charting and mathematical modelling to identify...

  • Intelligence Adviser

    2 weeks ago

    Brisbane, Australia Queensland Corrective Services Full time

    **In this role you will**: Develop intelligence plan including collection plan and operational actions plan.Provide the management team with timely and professional advice on issues concerning intelligence systems, procedures and issues as they relate to a correctional environmentIdentify and report on emerging trends to the management team from a strategic...