Customer Success Consultant

6 days ago

Sydney, Australia ProForce Full time

Work in a tight knit, people first team.
- Take responsibility for managing the long term customer journey.
- Springboard for success internally.

The Client:
We are fortunate enough to be working with a leading global data and insights SaaS platform. They have brought innovation and new age technology to an industry in need of change. As a result, they've seen substantial growth and development, and have a customer base substantially larger than their competitors combined.

Their service allows clients from SMBs to Enterprise and Government, accurately assess and mounter businesses they engage with. In a time where companies are more and more at risk in a changing economy, their platform has never been more relevant.

The Role:

- Newly created Customer Success role.
- Work alongside outbound team to manage customer journey.
- Build long-term, mutually beneficial relationships.
- 30%+ Year on Year growth for past 4 years.
- Work alongside a high performing team.
- A company that celebrates it's wins together.
- Flexible Working Arrangements / WFH
- Internal pathway for progression.
- Salary: $65k base + super + bonus
- Experience in customer service, customer facing role, B2B or B2C.
- Interest in tech/Financial Services
- Desire to develop and grow personally.
- Personable and approachable, team player.
- Ability to maintain mutually beneficial relationships.

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