Customer Success Consultant

2 days ago

Sydney, Australia Hatch Full time

** This role is at Flight Centre Travel Group (not for Hatch)**

Hatch is supporting Flight Centre Travel Group to find a great Customer Success Consultant to join their Sales and Customer Success team. Hatch exists to level the playing field for people as they discover a career that’s right for them. We model this in our hiring process for our partners like Flight Centre Travel Group.

**About the role at Flight Centre Travel Group**

The CSC will drive change for a customer which results in account profitability, with a key focus on identifying growth and value opportunities within their portfolio. You will also assist in the retention of all customers within a team, village or state.

**Seniority**

**Junior** - A role for someone with some basic skills, good motivation and ability to learn. Typically 1-2 years of experience is required.

**Responsibilities**
- Adoption and Success Management - Support customers gain value from the product / service. Including check-ins, training, addressing blockers to adoption, and providing best practice advice
- Customer Advocacy and Feedback - Advocate for customers by providing feedback to internal teams on how to better meet customer needs
- Account Retention and Expansion - Proactively identify opportunities for expansion and limit risk of churn by collaborating with clients to deliver on actions

**Strengths**
- Service orientation - Actively seeks and develops strategies to help key stakeholders
- Problem solving - Identifies problems and develops logical solutions that address the problems
- Collaboration - Works with others by being open, clear in communication and listening to achieve goals

Hatch exists to level the playing field for people as they discover a career that's right for them. We model this in our hiring process for our partners like Flight Centre Travel Group.

We do not discriminate on the basis of gender identity, sexual orientation, cultural identity, disability, age, or any other non-merit factors. To put it simply, Hatch is for everyone.

**Salary**: $60,000.00 - $120,000.00 per year

Work Location: One location

  • Customer Success Consultant

    7 days ago

    Sydney, New South Wales, Australia Castaway Forecasting Full time $90,000 - $120,000 per year

    As a Customer Success Consultant at Castaway, you are the heart of our customer lifecycle.You will guide new customers through Castaway by onboarding well, driving product adoption, nurturing long-term relationships and maximising customer value and user satisfaction.This is a proactive role focused on building trust, driving feature engagement, and...

  • Customer Success Consultant

    2 days ago

    Sydney, New South Wales, Australia Mirakl Full time $70,000 - $120,000 per year

    About MiraklMirakl is the leading provider of eCommerce software solutions. Mirakl's suite of solutions provides enterprises with a transformative way to drive significant growth and efficiency in their online business. Since 2012, Mirakl has been pioneering the platform economy, empowering retail and b2b enterprises with the most advanced, secure and...

  • Junior Customer Success Consultant

    2 days ago

    Sydney, Australia Hatch Full time

    ** This role is at Compass Education (not for Hatch)** Hatch is supporting Compass Education to find a great Junior Customer Success Consultant to join their Sales and Customer Success team. Hatch exists to level the playing field for people as they discover a career that’s right for them. We model this in our hiring process for our partners like Compass...

  • Customer Success Consultant

    6 days ago

    Sydney, Australia ProForce Full time

    Work in a tight knit, people first team. - Take responsibility for managing the long term customer journey. - Springboard for success internally. The Client: We are fortunate enough to be working with a leading global data and insights SaaS platform. They have brought innovation and new age technology to an industry in need of change. As a result, they've...

  • Customer Success Manager

    1 week ago

    Sydney, Australia Informatica Full time

    **Customer Success Manager** The **Customer Success Manager** is responsible for managing a portfolio of Informatica customers from purchase to renewal and growth throughout their lifecycle. Through the CSM partnership, Informatica's customers derive maximum value from their investment, including accelerated timelines and realization of business goals. The...

  • Customer Success Consultant

    2 weeks ago

    Sydney, Australia Elsevier Full time

    Customer Success Consultant (SME), Analytics Solutions Are you passionate about building relationships and ensuring customer success? Do you have a proven track record of maximizing customer satisfaction? About our Team About the role The role of the Customer Success Consultant (SME)—Analytical Solutions will be to provide deeper expertise and...

  • Customer Success Consultant Pty Limited

    4 weeks ago

    Sydney, New South Wales, Australia B2BE Full time

    At B2BE, we are dedicated to helping our clients achieve success by providing innovative solutions tailored to their unique needs. As we continue to grow, we are looking for a passionate, proactive, and solution-orientedCustomer Success Consultant (Business Analyst)to join our dynamic team. This is an exciting opportunity for someone eager to develop their...

  • Customer Success Manager

    2 weeks ago

    Sydney, New South Wales, Australia Kaizen Global Technologies Full time $100,000 - $150,000 per year

    Experience: 7+ yearsLocation: Sydney/Melbourne- RemoteEligibility: Candidates must have the right to work in Australia (Citizen, PR, Valid Visa holders).About the RoleWe are seeking aCustomer Success Manager (CSM)with strong experience in Salesforce projects. This role focuses on driving customer adoption, ensuring successful delivery, and building long-term...

  • Customer Success

    2 days ago

    Sydney, Australia Matific Full time

    **THE COMPANY** Matific is a rapidly expanding SaaS business, offering world-leading maths software for primary school-age students. Headquartered in Australia, we are rapidly expanding and have customers in 120+ countries globally. We’re the fastest-growing and best-funded ed tech business in Australia, and scaling our team to bring the benefits of...

  • Customer Success Manager

    1 week ago

    Sydney, Australia PaidRight Full time

    PaidRight exists to restore trust between employers and employees when it comes to pay. We envision a world where employee payment compliance is a given and payroll data drives business optimisation. We are a small, well funded company that services some of the biggest names in the country and are currently looking for a Customer Success Manager to join our...