Retail Consultant

2 days ago

Highpoint Shopping Centre, Australia RACV Full time

**Highpoint Location | Permanent Part Time (25 per week)**

**Ongoing career growth & development opportunities**

**Extraordinary Benefits + Competitive Salary**

**About the Role**:

- Join our RACV Retail store in **Highpoint**, where we pride ourselves on delivering exceptional service to our community. We’re looking for a **Part Time** Customer Service Specialist to become a valued member of our team.
- As a **Retail Consultant**, you’ll play a key role in helping our members and customers find the best-value products to suit their needs, providing peace of mind through one of Victoria’s most trusted brands. You’ll be the first point of contact, both in-store and over the phone, ensuring meaningful conversations that support our members when they need us most. Through our comprehensive training and development program, you’ll become multi-skilled and confident in providing valuable information across RACV’s full range of offerings. Including Motor & Home Insurance, Emergency Assistance products, Travel Insurance, and Attraction Tickets.
- This is a blended role where you’ll also assist our Memberline Contact Centre with inbound calls related to home and motor insurance.

**Role Details**:

- **Permanent part-time role** - 25 hours per week, commencing Wednesday, the 5th of November
- **6-week fixed shift roster**:

- Monday to Friday including a balanced rotation of Saturday shifts. No Public Holiday work
- **Fluent in Vietnamese preferred**

**What You’ll Be Doing**
- Delivering exceptional customer service in-store and over the phone
- Educating customers on RACV’s range of products including Motor & Home Insurance, Emergency Assistance, Travel Insurance, and Attraction Tickets
- Supporting customers with tailored solutions and peace of mind
- Participating in a rotating roster, including Saturdays
- Becoming multi-skilled through ongoing training and development

**What We’re Looking For**
- Experience in face-to-face customer service within a retail or corporate environment (e.g. banking, travel, insurance, retail)
- Strong phone-based customer service skills
- Proven ability to meet sales targets and KPIs
- Self-motivated and goal-oriented
- Confident navigating multiple systems
- Enthusiastic, resilient, and committed to delivering a positive member experience
- A collaborative team player
- **Fluent in Vietnamese preferred**

**Training & Development**
- We offer a **7-week full-time paid training program (Monday-Friday)**, which may include **2-3 days at our Noble Park office**.
- After training, you’ll transition to your dedicated part time rostered hours._

**Employee Benefits**
- **50% off RACV Insurance policies**:

- **Free Roadside Assistance**:

- Competitive salary
- Supportive company culture
- Extensive product training
- Exclusive staff discounts on accommodation at all **RACV Resorts**
- At RACV, we believe that maintaining a diverse and inclusive workplace is an important element in our continued success. We want our people to feel welcome, supported and appreciated for who they are and what they bring to our business. If you require any reasonable adjustments to the recruitment process and/or the role, please let our Talent Acquisition Team know.
- Applicants will be required to provide evidence of their eligibility to work in Australia, and consent to a criminal record check.

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