Retail Consultant

**Exclusive RACV Staff Discounts on Accommodation at all our RACV Resorts**:

- **50% off Insurance policies**:

- **Free Basic Roadside Assistance**

Our RACV Retail Outlet based in** Northland, VIC**prides itself on providing exceptional service to our community and we are looking for a** customer service specialist (Mandarin Speaking)**to join our team.

You will be front line in assisting new or existing RACV members who visit our store, with all enquiries from purchasing **Home & Car Insurance**, **Emergency Assistance** products to even **Travel Insurance**and** Attraction tickets**As part of this exciting, blended** role**, you will also be assisting our **Memberline Contact Centre**with inbound home & motor insurance calls.

Commencing on** Monday, 3rd February 2025.**
We are offering a **permanent part-time opportunity, 30 hours per week, working on a 6-week cycle fixed roster, with a rotating Saturday shift.**No Public Holiday Work
- Provide immediate and effective solutions to our members, through meaningful and personalised conversations
- Ensure the identification of needs to educate and offer our members the best solutions for their motoring requirements and to deliver on our brand promise
- Champion a customer-centric mindset to deliver exceptional service experiences
- Plus, much more

**About You**:
Our values are designed to shape and reinforce our desired ways of working. Therefore, we are looking for talented individuals who are driven by providing exceptional experiences.

Our retail stores offer exposure to a corporate environment, you will be assisting our members & customers over the phone and face to face instore. The successful applicant will possess the following traits:

- Face to face customer service experience
- Over the phone customer service experience
- Prior experience achieving **sales targets & KPI’s** is highly regarded but not essential
- Self-driven and motivated to succeed
- Proficient in navigating through multiple systems
- Enthusiastic, resilient, and committed to providing a positive member experience
- Individuals that work well in a team environment
- Fluent in both English and Mandarin language

Previous experience in a similar role is highly regarded, as would significant experience working in a phone-based customer service environment.

**Extensive Training Program**:
RACV are offering **7 weeks of full-time paid training (Monday - Friday).** This may include **2-3 days**in our Noble Park, VIC office.

With our unique learning approach of virtual classroom work (with an RACV facilitator), real time experience in your designated retail store, completed buddy sessions and ongoing support, you will be setup for the ultimate success in building a career with the RACV.
- *Following your training period, you will then transition and work on your dedicated rostered hours*_

**Employee Benefits**:

- **50%** off Insurance policies
- **Free** Roadside Assistance
- Exclusive RACV **Staff Discounts** on Accommodation at all **RACV Resorts**

We offer a great salary with attractive benefits including leadership and career development opportunities, free roadside assistance, discounts on your insurance products and much more. RACV cares about you and our community. Our Workplace Giving program provides you the choice of how you give to the causes you care about, in ways that work for you including volunteering, donation and fundraising.
- At RACV, we believe that maintaining a diverse and inclusive workplace is an important element in our continued success. We want our people to feel welcome, supported and appreciated for who they are and what they bring to our business. If you require any reasonable adjustments to the recruitment process and/or the role, please let our Talent Acquisition Team know._
- Applicants will be required to provide evidence of their eligibility to work in Australia, and consent to a criminal record check._