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Property Consultant Manager
3 weeks ago
**About InvestorKit**
InvestorKit is a premier buyers agency in Australia, renowned for its data-driven approach and high-performance culture. We specialise in helping clients achieve their financial goals through strategic property investments backed by comprehensive market analysis and insights. Our team is dedicated to delivering exceptional results and exceeding client expectations by leveraging cutting-edge technology and industry expertise.
**About the Role**:
As the Property Consultant Manager at InvestorKit, you are responsible for leading and elevating the performance of the Setter division, which includes both Inbound and Outbound Appointment Setters. Reporting to the Head of Sales, your primary focus is to build a high-performing, disciplined, and growth-driven team that consistently delivers consult bookings aligned with business targets.
This role requires you to be deeply involved in the day-to-day performance management, training, and coaching of your team, while also maintaining a strategic view of conversion trends, pipeline health, and lead quality. You will be the central link between Marketing, Closers, and Operations—ensuring leads are followed up with urgency, pre-framing is executed effectively, and setter activities drive the outcomes required for downstream success.
You are expected to set high standards of execution, foster a culture of accountability and energy, and ensure every setter - whether inbound or outbound - is equipped to handle objections, frame client value, and convert leads into quality consults. You’ll also be responsible for ensuring data hygiene, CRM discipline, and consistency in messaging and client interactions across the team.
This is a leadership role that blends hands-on support with strategic influence, and thrives on coaching, operational rigour, and driving results through people.
**Reports to: Head of Sales**
**Location: Hybrid (Sydney-based)**
**Key Responsibilities**:
**Lead Team Performance and Conversion Outcomes**
- Drive daily, weekly, and monthly booking targets across both Inbound and Outbound Appointment Setter teams.
- Ensure every Property Consultant is consistently meeting their consult booking, activity, and quality metrics.
- Identify top and underperforming team members early, addressing performance issues proactively through coaching and escalation to the Head of Sales if needed.
**Coaching, Development, and Standards**
- Conduct weekly 1-on-1s and regular call spot checks with all team members, providing feedback on tonality, objection handling, system usage, and booking strategy.
- Run structured training sessions to up-skill Setters on outbound techniques, buyer psychology, system navigation, and objection rebuttals.
- Hold the team accountable to pre-framing standards and ensure consistent value alignment in every client conversation.
**CRM Hygiene and System Compliance**
- Maintain discipline across all CRM workflows, ensuring accurate task setting, pipeline updates, lead notes, and deal status flags.
- Support the Head of Sales in pipeline forecasting by ensuring data integrity and clear visibility on consult booking cadence.
- Proactively monitor and address gaps in follow-up cycles, lead leakage, or misaligned activity.
**Collaboration and Cross-Functional Execution**
- Work closely with the Senior Property Consultants (Closers) to ensure a clean handover of leads and alignment on campaign objectives.
- Collaborate with Marketing to refine outbound messaging, lead quality feedback, and campaign optimisation based on conversion data.
- Support the Head of Sales in planning and executing new initiatives that elevate pipeline quality and consult volume.
**Team Engagement and Culture**
- Build and nurture a high-energy, values-aligned team culture that celebrates accountability, healthy competition, and personal growth.
- Model professionalism, resilience, and clarity in all communications, uplifting team performance through consistency and high expectations.
- Play an active role in coaching, recognition, and team initiatives that foster a winning, supportive environment.
**Key Performance Indicators**:
**Quantitative Performance Framework**:
These KPIs provide a clear and objective framework for performance measurement. They are designed to assess delivery on revenue targets, leadership rhythm, process compliance, and client experience outcomes.
**KPI Area**
**Metric**
**Target**
**Sales Contribution**
Total
**Paid Residential Agreements (Net)**
100% of Sales Team Paid Target met, with Setter team contribution aligned to marketing lead flow and conversion targets
Net = considers any refunds in calculations.
**Consult Bookings**
Consults Booked by Setter Team
Weekly consult booking target met across combined Inbound and Outbound teams (Set by Head of Sales)
**Team Set-to-closer show rates**
% of Consults Booked that Attend
- **80% team average show rate**
maintained
**CRM Management**
Pipeline integrity -
