Lettings Manager

**Lettings Manager - Sydney Metro OR Regional location**

**ABOUT THE ROLE**

We have an exciting opportunity for a value aligned individual to join our team in the position of Lettings Manager on a Permanent Full-Time basis.

**Key responsibilities in this role include**:

- Ensuring that Hume deliver on our contractual and regulatory obligations linked to the management of void properties, affordable housing and social housing allocations and transfers.
- Overseeing the acquisition and lease management of Leasehold properties, under the Community Housing Leasehold Policy.
- Utilising data and reporting to measure and communicate results with a timely and consistent regularity to inform service improvement, impact measurement and growth opportunities.
- Role modelling customer centric behaviour, leading by example and creating a sense of purpose and team spirit.
- Overseeing the development and implementation of letting strategies for complexes, local areas, hard to let and cohort specific properties.

**WHAT WE LOOK FOR IN YOU**

To be successful in this position you will have:

- Experience in managing, leading, developing, and motivating a team with a proven track record in meeting agreed team KPIs and outcomes.
- Excellent communication skills and a customer centric mindset.
- Knowledge and experience in affordable and social housing programs
- Knowledge of the Residential Tenancies Act, leasehold programs, and real estate management
- Understanding of and capacity to relate to people from a diverse range of social and cultural background, including those with complex needs.
- Current NSW driver’s licence and access to a comprehensively insured vehicle

**WHAT YOU CAN LOOK FORWARD TO**

We are diverse, dedicated, fun and flexible. Most of all we are customer focused and welcome those who share our values and our purpose of providing people with opportunities to prosper.

Your contribution is rewarded and celebrated with great opportunities to build a career in an exciting, growing sector. We also offer.
- Above Award salaries
- 35 hour working week
- Flexible work practices
- Long service leave after 5 years
- Salary packaging
- Career development opportunities
- Access to EAP Counselling Service

**WHY WORK FOR HUME COMMUNITY HOUSING?**
- Our purpose is to create opportunities for people to prosper._

As a leading community housing provider Hume houses 1 in every 1000 NSW residents. We own and/or manage over 4,500 affordable rental homes, throughout metropolitan Sydney and regional NSW.

We build new properties, manage tenancies for owners and provide services and support to meet our diverse customers and community’s needs.

From essential workers to young people, families, people with disability, senior citizens, people experiencing homelessness and women fleeing family violence, we create opportunities for all our customers to prosper.

We work in collaboration with our customers and communities, listen to what they need so we can ensure our services are right and they have the best experience. It’s important that our customers stay at the heart of what we do, and why we do it.

You spend a lot of your waking hours at work, so we want to give you a workplace where you can really be your values-aligned self and feel appreciated. We want you to have the best work life balance you can, in your role.

At Hume, we know how to have fun, celebrate successes, and are committed to providing a thriving organisational experience to our employees, where you too can prosper.

**New Opportunities**

Hume’s 3 strategic pillars centre around, growth, social impact and being a thriving organisation. Hume is a profit for purpose organisation and as such must ensure that our structure, systems and processes are as effective and efficient as they can be, whilst ensuring we optimise our social impact.

This strategic ambition, along with new growth opportunities is creating new exciting career opportunities.

**OUR TEAM**

We employ professionals across corporate services, real estate services, property development and construction, asset management, customer services, tenancy management and stakeholder management and partnerships. We also employ social impact specialists experienced in case management, neighbourhood programs and community initiatives all of which provide our customers with opportunities to prosper.

We are a diverse, dedicated, commercially minded and customer focussed organisation. We also believe that a good employee experience directly translates into a good customer experience.

If you’re passionate about social justice and consider access to safe sustainable and affordable housing a basic human right, there has never been a more exciting time to join our award-winning organisation.

**We are **_**Champions of change | Creators of connectivity | Builders of resilience and Determined to succeed**_
- Hume Community Housing acknowledges Aboriginal and Torres Strait Islander people as