Team Manager Rcm Sales Support

RCM Team Leader

Opportunity to be a lead an established team
12-month Full time position
Based in any Location (Bendigo preferred but not essential)

About us

With more than 160 years of history, we are proud of our position in the community with more satisfied customers than any other Australian bank. Every day, we work hard to bring our company purpose to life, feeding into the success of our customers and communities and not off it.

We're more than just a bank with banking products. We change the lives of customers and communities. Commercial actions with heart

Our time is now. We are challenging the status quo and we're excited about our future

About the role

The Team Manager (TM) role is responsible for the operation and functioning of their assigned team and the Small Exposure Operating Model overall including achievement of effective and efficient processes involving credit submissions, customer account management and quality assurance across the Value chain. The focus of the TM will be on meeting all agreed service level expectations of our internal and external customers, building the performance and capability of their people, monitoring, and prioritisation of work according to skills, capability and workflow and managing overall performance of Small Exposure Operating Model within defined budget requirements. They will manage team performance, empower standardisation, and implement continuous improvement. The Small Exposure Operating Model TM’s will adopt a shared, collaborative approach to ensuring objectives are met. The TM’s will be responsible for tracking and monitoring key performance metrics to monitor the efficiency and effectiveness of the support provided to stakeholders and that expected outcomes are met.

The principal objective of the position is to provide leadership to all team members ensuring;
high level of engagement with frontline managers and staff to ensure deliverables are met
focus on maintaining department ‘Value Add’ proposition across all aspects of the services and support provided by the team Date created 8-Jun-22
efficient and effective management of individual and team workload volumes
strong focus on building the team and the personal development of all team members
teams that are agile and adaptable and understand their role in achieving organisation, operations, and department goals

In addition to managing a team of RCM's, the TM is responsible for a reduced portfolio of customers in the SEOM, typically clients with TAE < $750K, and ensuring Rural Bank provides the right solutions to meet there needs.

About you

**You will have**:
Experience in a form of leadership in a team environment
Experience in a financial or banking environment
Ensure all personal (and team) mandatory risk training is completed within 6 months of due date
Proactively monitor processes (and employees) to ensure risks loss events or incidents of non-compliance are identified, managed and escalated on a timely basis
Operate within approved limits (with no breaches of those limits) without authorisation from the appropriate oversight body, for the policies of:

- Delegated Lending Authority
- Consecutive Annual Leave
- Group Authorities Register
- Corporate Card
Commitment to work, health and safety i.e.. take reasonable care for own health and safety; take reasonable care that acts or admissions do not adversely affect the Health and Safety of self/others
Compliance with all Bank policies

What we offer

We will provide training and coaching to ensure your ongoing success in the role as well as provide opportunities to expand your career progression within our business.

We recognise the importance of diversity and continually strive to provide an inclusive work environment where people are treated with respect; feel valued and can achieve success. We believe our success depends on the commitment, integrity and skill of our staff.

On top of this we also provide a wide range of other staff benefits on our products and services.

Why us?

Rural Bank believes the future for agriculture is bright. We are committed to providing exceptional financial services, knowledge and leadership for Australian farmers to grow, and you can be part of it.

We are a specialist rural lender who understands the cycles in agriculture, assisting farmers to obtain appropriate finance to grow their farming business. We offer relevant industry insights to assist in making informed business decisions. We also offer our customers the opportunity to support the development of regional communities through our partnerships and initiatives.

There's so much more to a career with Bendigo and Adelaide Bank than just banking. Get real benefits, work life balance and flexibility. You bring your brilliant mind and we’ll help you take your learning to the next level with on-the-job training and external development opportunities - we want you to shine. After all, YOU are the difference that makes us the better