Retail Buyer's Agent Manager

**Company Description**
Lendi Group is a market-leading digital platform business that is focused on revolutionising the entire property journey. It operates Lendi - Australia’s original and #1 digital mortgage brand - and the iconic Aussie franchise.

Powered by an advanced AI proprietary platform, a national network of 1,300 brokers, 230 retail stores, a team of experienced buyer’s agents, integrated property search and conveyancing, Aussie is supporting customers at every step of their property journey to find, buy and own with more confidence than ever before. Lendi Group’s loan book is more than $100b and it was named Australia’s Aggregator of the Year for 2024.

**Why Join Us?**
- ** Innovation at Our Core**- We challenge the status quo and push boundaries to create better solutions.
- ** Work with the Best**- Collaborate with some of the brightest minds in fintech, financial services, and strategy.
- ** Make an Impact** - Contribute to meaningful projects that shape our business and the future of property finance.
- ** Grow & Evolve** - Develop your skills and advance your career in a fast-moving, purpose-driven environment.

As the **Retail Buyer’s Agent Manager**, you’ll be a key driver in evolving our buyer’s agency modelcollaborating closely with franchisees and in-store agents to deliver exceptional customer experiences and fuel measurable growth.

You’ll strategically guide franchisees as they implement and expand the buyer’s agency model in their stores, while hands-on managing and empowering in-store buyer’s agents to ensure consistent performance, compliance, and quality across the national network.

**What you'll do**:

- Lead onboarding, training, and ongoing development of Retail Buyer’s Agents to ensure top performance and compliance
- Coach and support in-store Buyer's Agents (BAs) with tools, scripts, and strategies to drive customer success and KPI achievement
- Act as the primary buyer’s agency contact for franchisees, supporting them to successfully launch, manage, and grow their Retail BA offering
- Consult with franchisees on:

- Buyer’s agent recruitment and succession planning
- Setting realistic growth goals and expectations
- Integrating BA workflows with broker flows
- Store setup, tools, systems, and compliance requirements
- Monitor and analyse performance metrics, driving accountability and improvement plans where needed
- Ensure compliance with licensing, legal, and operational standards across the network
- Foster collaboration through the “Connect” referral model, promoting cross-store client referrals and best practices
- Support franchisees and Retail BAs with local marketing initiatives that drive awareness of the buyer’s agent offering
- Drive strategic growth by documenting best practices and advocating for franchisee needs in company-wide planning

**Qualifications**
- Bring 5+ years of powerhouse experience in buyer’s agency, real estate leadership, or franchise support where you’ve made a real impact
- Proven track record working with or supporting retail franchise networks in broking, real estate, or financial services with expertise that drives results
- Solid knowledge of Australia’s real estate licensing and compliance landscape to keep everything above board and running smoothly
- A hands-on, get-things-done attitude ready to jump in and make an immediate difference from day one
- Strong analytical skills with a focus on KPIs and driving performance improvements
- Outstanding communicator and stakeholder wrangler who builds strong relationships and gets buy-in across the board
- Fired up about operational excellence and growth thriving on collaboration to unlock success

**Additional Information**
Lendi Group teams operate across Australia and the Philippines. Bringing together diverse expertise, innovative technology and a customer-first approach, our teams work seamlessly to simplify the property journey, helping Australians find, buy and own property with confidence.

We support our people in a variety of ways, but a few of the benefits that our people rave about include:

- A vibrant, relaxed, yet professional culture.
- Hybrid working arrangement designed to support work-life balance, while fostering meaningful connection and collaboration.
- A holistic wellbeing programs offering 24/7 support, including medical, mental health, and financial wellbeing services to enable our workforce to thrive at home and work.
- Generous paid Parental Leave: we celebrate our growing Lendi Group family with 18-26 weeks leave for primary carers and up to 4 weeks for secondary carers.
- An additional week’s Loyalty Leave each year after reaching 3 years’ service.
- Wellness initiatives with a strong focus on psychological safety.

Our culture is guided by our three core values: We Are Stronger United; Act Like You Own It; and Keep Home Loans Human. These values are part of our DNA—helping us attract, engage, and grow the right talent while building best-in-class products