Openstack Technical Support Manager

1 week ago

Canberra, Australia Canonical - Jobs Full time

Open source is now the centre of technology innovation, and the new default for tech and traditional companies alike. Canonical Ubuntu is the fastest growing open source platform, with over 20 million users globally. Canonical provides commercial support, consulting and training services to customers and partners who are deploying Ubuntu. Our customers are technology innovators inside global enterprises using Ubuntu and open source to build the future in their industry.

Our regional Technical Support Managers run world-class Technical Support teams - solving deep technical problems for customers around the world on Ubuntu Server, Ubuntu Desktop and on the public cloud. They demonstrate two key attributes: customer focus - ensuring that customers are always satisfied with the service they are receiving, and technical excellence - ensuring that the support team is always up to date with the our technology, and that they perform sound and quick troubleshooting.

You'll need to be comfortable in a fast paced environment, able to take responsibility for delivering to customers and enjoy challenges. You will also need to care deeply about your team, their skills, and their career development.

**Key responsibilities**
- Management of a professional support team, including skills development and performance management
- Operational control, shift scheduling, accountability for key performance indicators (KPIs)
- Ensures that all customer cases are responded to within the SLA, and in a professional manner
- Act as the customer escalation contact, and ensure that such escalations are addressed appropriately
- Accountability for customer satisfaction
- Contribution to the support knowledge base
- Continuous improvement to the team's processes and support service delivery
- Hire, develop and train support team to match business requirements
- Work with the leadership team to drive growth and transformation initiatives

**Required skills and experience**
- Extensive CLI experience with Linux at a technical level (Support, Development, Implementation).
- Experience or knowledge of OpenStack, Public Cloud and Virtualization technologies.
- Leadership experience, and preferably team management experience
- Confidence under pressure, with proven track record of high customer focus
- Preferably fluent in two languages English being primary
- Excellent communication skills (verbal and written)

**About Canonical**

Canonical is a growing, international software company that works with the open-source community to deliver Ubuntu - the world's #1 cloud operating system. Our mission is to realize the potential of free software in the lives of individuals and organisations. Our services help businesses worldwide to reduce costs, improve efficiency and enhance security with Ubuntu.

**We offer**:

- 100% work-from-home
- Learning and development
- Competitive salary
- Recognition rewards
- Annual leave
- Priority Pass for travel

LI-Remote

  • Automation Technical Specialist

    2 weeks ago

    Canberra, n Capital Territory, Australia Showtime Consulting Full time $120,000 - $150,000 per year

    Company DescriptionShowtime Consulting is a leading provider of 'Shielded Cloud Solutions'. Based in Australia and New Zealand, we specialize in secure cloud deployments and extending the cloud to the intelligent edge. Our expertise includes Azure, Azure Stack, AWS, and OpenStack, catering to both commercial and government environments, including...

  • Cloud Engineering Manager

    2 weeks ago

    Canberra, Australia Canonical - Jobs Full time

    This role is an opportunity for a technologist with a passion for Linux and Cloud technologies to build a career with Canonical and drive the success with those leveraging Ubuntu and open source products. If you have an affinity for open source development and a passion for technology, then you will enjoy working with some of the best people in the industry...

  • Cloud Engineering Manager

    2 weeks ago

    Canberra, Australia Canonical - Jobs Full time

    This role is an opportunity for a technologist with a passion for Linux and Cloud to build a career with Canonical and drive the success with those leveraging Ubuntu and open source products. If you have an affinity for open source development and a passion for technology, then you will enjoy working with some of the best people in the industry at...

  • Consultant

    1 week ago

    Canberra, Australia Red Hat Software Full time

    About the job: The Red Hat Consulting team is looking for a Consultant to join us in Canberra, Australia. In this role, you will guide the on-site delivery and implementation of innovative Red Hat’s technology. You will focus on delivering quality work that will result in positive customer experience, while building broad and deep technical expertise in...

  • Consultant

    1 week ago

    Canberra, Australia redhat Full time

    **About the job**: - The Red Hat Consulting team is looking for a Consultant to join us in Canberra, Australia. In this role, you will guide the on-site delivery and implementation of innovative Red Hat technology. You will focus on delivering quality work that will result in positive customer experience, while building broad and deep technical expertise in...

  • Engineering Manager, Sustaining Software

    3 hours ago

    Canberra, Australia Canonical - Jobs Full time

    This is an exciting opportunity for an engineering manager who is passionate about open source software, Linux, and cloud computing. Come build a rewarding, meaningful career working with the best and brightest people in technology at Canonical, the growing international software company behind Ubuntu. Sustaining Engineering is a critical team that handles...

  • Engineering Manager, Sustaining Software

    1 week ago

    Canberra, Australia Canonical - Jobs Full time

    This is an exciting opportunity for an engineering manager who is passionate about open source software, Linux, and cloud computing. Come build a rewarding, meaningful career working with the best and brightest people in technology at Canonical, the growing international software company behind Ubuntu. Sustaining Engineering is a critical team that handles...

  • Integration Architect

    2 days ago

    Canberra, ACT, Australia Showtime Consulting Full time $150,000 - $200,000 per year

    Design scalable, secure integration frameworks aligned with business goals.Select technologies and provide technical leadership across projects.Ensure compliance, performance, and stakeholder engagement.Company DescriptionShowtime Consulting is a leading provider of 'Shielded Cloud Solutions'. Based in Australia and New Zealand, we specialize in secure cloud...

  • Automation Specialist

    1 week ago

    Canberra, Australia Manvision Consulting Full time

    **Responsibilities**: - Building and implementing Private cloud infrastructure solutions, including compute, storage, and networking components. - Troubleshooting and resolving issues with Private Cloud infrastructure and services. - Automating infrastructure deployment and management using tools such as Ansible and Satellite. - Developing and maintaining...

  • Senior Integration Developer

    4 days ago

    Canberra, n Capital Territory, Australia Showtime Consulting Full time $90,000 - $120,000 per year

    Company DescriptionShowtime Consulting is a leading provider of 'Shielded Cloud Solutions'. Based in Australia and New Zealand, we specialize in secure cloud deployments and extending the cloud to the intelligent edge. Our expertise includes Azure, Azure Stack, AWS, and OpenStack, catering to both commercial and government environments, including...