Customer Care Assistant

1 week ago

Lytton, Australia Beginning Boutique Full time

Beginning Boutique has been a leader in the women’s fashion online retail field since 2008. Being the go-to for the latest apparel and accessories, and designing must-have pieces for every important moment in our customer’s lives.

Based in Brisbane, Australia, we’re looking for excellent people to join our expanding team. We love people who love what they do, push boundaries and strive for personal excellence.

**What does this role involve**:
As the Customer Experience Assistant, you will be responsible for chatting to our customers in-store and online and creating memorable and personalised experiences. If you love having fun conversations and helping to curate outfits, this role is for you. You will be the voice of the brand, interacting with customers, enquiries or questions about products, their orders + more

**Key Responsibilities**:

- Access and work in multiple systems and databases simultaneously
- Provide timely and professional responses to customers
- Provide solutions to all enquiries in accordance with our brand promise, company values, site policies and Australian Consumer Law
- Process customer returns
- Create a high energy and compelling in store brand experience
- Have a natural ability & confidence to style all customers
- Be a Beginning Boutique Brand Ambassador
- Go above & beyond for your team and customers
- Provide support to the Operations Manager, Customer Care Manager and Customer Care team where required
- Actively participate in company meetings and provide feedback on team efficiencies where applicable
- Flexibility in availability & able to work extended trade, weekends & Key Dates including **Black Friday, Boxing Day, & New Year's Eve.**

**To be successful, you will**:

- Have at least 2 years minimum experience in a similar back-end customer service role
- Have a touch typing speed of at least 75 words per minute and 90% accuracy
- Display confident and professional phone and communications manner
- Have previous experience with working in multiple systems and databases, including Mac systems and software
- Have previous retail and customer service experience in a fast-paced environment.
- Have a general understanding of our brand
- Be able to meet and exceed tight deadlines
- Demonstrate ability to problem solve
- Availability to work on a Monday to Sunday roster.
- Take initiative and authority of your role to give our customers a positive experience

**What we can offer you**:

- Awesome employee discounts
- Training and development focus for staff
- Fully stocked snack and treat cupboard
- Free coffee (Campos, of course) and any milk you could ever desire
- Excellent workplace culture:

- Regular team events
- Work a team that loves what they do
- Work with like-minded people who are passionate and experienced in their fields
- A culture that supports on your health and wellbeing
- We donate 1% of proceeds to our charity partners through our BB Better initiative
- We have a sustainability and ethical targets
- We work with charities year-round
- Only successful applicants will be contacted._

**Job Type**: Casual

Pay: $23.00 - $25.00 per hour

Expected hours: 8 - 40 per week

**Benefits**:

- Employee discount
- Employee mentoring program
- Free drinks
- Free food
- Professional development assistance
- Work from home

Schedule:

- 8 hour shift
- Afternoon shift
- Day shift
- Evening shift
- Morning shift
- Night shift
- Public holidays
- Rotating roster
- Shift work
- Weekend availability

Supplementary Pay:

- Penalty rates

Work Location: In person

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