Legal Services Account Manager

5 days ago

Surry Hills, Australia Lawpath Full time

**About the company**
Lawpath is Australia’s largest online legal platform for small businesses, disrupting a $100B industry and shaping the future of legal services.

With multiple awards in our pockets (including the Deloitte Fast 50 for 2020), Lawpath has regularly been listed as one of Australia’s fastest growing startups to watch. We use technology to make legals faster, simpler and more cost-effective. We’ve helped over 300,000 businesses save in excess of $100m in legal fees

**About the role**
This position is a great fit for a customer focussed superstar who embodies the Lawpath core values and takes great pride in providing exceptional relationship-building and customer experience with Australia’s leading online legal platform.

**Your day-to-day responsibilities will include**:

- Manage lawyer diaries to ensure availability and capacity for client consultations
- Manage and maintain the consultation process including any reallocations, cancellations or reschedules
- Conduct the initial onboarding of new clients, including providing guidance on the legal services available to them and scheduling in their initial consultations
- Maintain and update client data in Salesforce, ensuring accuracy and completeness of client information
- Identify new opportunities both for clients to receive additional legal services and for Lawpath through generating cross-selling and upselling opportunities
- Drive consultation levels from our existing clients, through the execution of systematic check ins, providing ongoing support, guidance and assistance as needed
- Stay up-to-date on legal and industry trends to ensure that Lawpath is providing the most relevant and useful legal services to clients.

**To be successful, you will need to**:

- Be customer-centric focussed - someone who is enthusiastic about helping people
- Be a problem-solving mastermind - the ability to organise and streamline processes from start to finish
- Be confident in presenting solutions and an effective communicator - Strong phone presence and demonstrated resilience to be online throughout the day
- To possess the ability to work effectively and collaboratively within a large and dynamic team - to achieve desired outcomes and a positive workplace culture
- Capacity to work in a busy environment with demonstrated skills in time management and working with competing priorities
- Resourceful and creative in finding answers themselves whilst also knowing when to escalate/seek help from others
- Be an efficient learner with the ability to adapt in using various systems and processes
- Demonstrate a positive attitude with a strong attention to detail.

**Employee benefits**
- Some of our benefits include:

- Successful business fuelled by innovation, respect and passion
- Employee Share Option Plan
- Lawpath Career Framework
- Flexible working and WFH
- Annual Learning Stipend
- Mentoring Program
- 8-week and 2-week paid Parental Leave
- Culture of transparency
- 2 days of paid Volunteering Leave.
- Culture Calendar
- Funky office in Surry Hills

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