Academic Support Officer

Innovative and Agile Environment: Be part of a high-growth organization that values creativity and agility.
- Professional Development: Enjoy a $1,500 annual allowance for your professional growth.
- Supportive Team: Work within an incredibly committed and supportive environment.

As an Academic Student Support Officer, your primary roles are to assist students with their academic needs ranging from developing academic skills to academic communication requirements and processing Academic Misconduct cases according to the policy and procedures.

**About the role**:
As an Academic Student Support Officer, your primary roles are but not limited to assist students with their academic needs ranging from developing academic skills to academic communication requirements and processing Academic Misconduct cases according to the policy and procedures. You will collaborate closely with your allocated program / Course Coordinators and teaching staff to address and fulfill the students’ academic needs.
- This is a permanent part time position working Full day Monday and Tuesday and half day Wednesday._

The Academic Student Support Officer is responsible for:

- Assessing student’s academic needs and devising learning plans to support them in achieving their study goals.
- Providing workshops to students to enhance their awareness of academic integrity and improving their academic skills.
- Processing Academic Misconduct cases according to the policies and procedures.
- Attending Student Support Services meetings and reporting to Academic Support Team Leader.
- Being able to work individually and as a team member to achieve the Academic Support Team goals.
- Monitoring the ongoing educational progress of students-at-risk, collaborating with educators and staff including the handling of student’s intervention plans.
- Ensuring students meet the requirements outlined in their study plans by the due dates.
- Referring students to the College’s internal support services.
- Providing data and metrics to the Academic Support Team Leader for required reporting regarding academic support services including face to face support, online support, workshops delivered and assessments of breaches of academic integrity.
- Participating in the Academic Support Services quality improvement processes including responding to student and staff’s evaluation and feedback.
- Adhering to all regulatory requirements as well as Acknowledge Education policies and procedures.

**About you**:

- Strong relationship builder,establishing strong connections with staff and students of the Acknowledge Education community.
- Able to work towards goals in a fast-paced environment.
- Solid time management and prioritisation.
- Able to follow related policies and procedures when assisting students and process Academic Misconduct cases.
- Continuous improvement mindset, improving teaching methods and willingness to use technology or other innovative strategies for teaching, learning and engaging students.
- Strong collaboration skills and the ability to contribute to professional collaborations and academic administration.
- Experience working with students from culturally and linguistically diverse backgrounds.
- Effective communication skills, both orally and in writing
- Strong MS Word, Power Point and Excel skills

**Other desirable qualities**:

- Masters in TESOL, Education or equivalent.
- Relevant tertiary teaching experience or academic support with a track record of demonstrable teaching achievements and positive results.
- Recent work practice experience and an understanding of theory and practice of teaching and learning and academic integrity.
- Ability to learn quickly how to use the learning and management tools and platforms such as Moodle, Mesh.

**Who are we?**

Acknowledge Education is a leading training provider with campuses throughout Australia offering a variety of courses in a range of industries such as health, community services, social work, business, civil construction and hospitality. In our 139-year history in education, we remain true to our mission: Equip students to achieve their goals through quality education.

Why work with us?

Acknowledge Education strives for success in everything we do with the strongest integrity. We provide outstanding facilities which give students the opportunity to learn, develop and acculturate into Australian society.

You would be part of a tight-knit and dedicated team of dedicated academic support and academic integrity supports for students. This team sits within a broader organization of talented professions committed and student-centric educators and consider our students’ success as our success.

We work passionately to help our students gain the practical skills required for future employment and you can play an integral part in their journey with us