Academic Officer

We are ICHM. A new breed business school, here to school new breed thinkers.

**About us**:
We are full of ICHM champions ‘learning forward’- focusing on the learning of tomorrow producing industry ready grads. Giving young talent the skills, networks, and hands on experience to hit the ground running our unique industry connected qualifications make us a leader in the development of Career-ready graduates.

Founded on the 30+ years success as a private higher education provider, our values are strong and built on the foundation of ICHM students and employees as family. We choose to be a part of ICHM as we believe in our students and revel in their success as the change makers of the future within their chosen industry.

We are a teaching focused institution with strong connections to industry creating authentic employability networks throughout all our hospitality qualifications.

At ICHM we are passionate, connected, industry present, inspiring and fun.

**About the role**

ICHM is seeking an **Academic Officer** to join our **Adelaide CBD campus**. This role is critical in providing friendly, informative, and quality customer service to our students as well as supporting the Academic team.

The is a permanent full-time position based at our Currie Street Campus in the heart of Adelaide.

The Academic Office is a key member of the academic support team and this role is responsible for:

- Undertake academic administration tasks including timetabling, attendance monitoring, and resulting
- Providing scheduling support by booking appointments and preventing scheduling conflicts
- Assist with reviewing and updating information in databases, and materials, including study guides. learner guides and other student-facing materials.
- Attend and provide support, in meetings and relevant committees such as the Teaching and Learning Committee, including preparing agendas and minute taking
- Record, compile and analyse data in an Excel
- Represent ICHM at Discovery Day events and other student-facing events as required
- Respond to administrative enquiries from students and staff, including student completion documents, transcripts and certificates
- Assist with student enrolments, USIs, Student IDs, and orientations
- Assisting with database management of the library
- Liaise with staff and external stakeholders, on specific student, staff and procedural matters
- Process requests, documentation and prepare relevant information to decision makers in relation to student matters in accordance with ICHM’s rules, policies, procedures and relevant legislation.

**About you**:
The Academic Officer is expected to develop a good level of rapport with staff and students. Other desirable qualities:

- High level of attention to detail
- Demonstrated experience in Microsoft Office Suite, with advanced skills in Excel and Word
- Demonstrated experience in using student management systems and other databases
- Excellent verbal and written communication skills
- Previous administrative experience in Higher education or international education environment
- Ability to provide accurate interpretation of rules/regulations in the provision of advice (written and oral) to students, administrative and academic staff
- Working in cross cultural environments
- Working autonomously within a team environment
- Heavy workloads with peak and ebb times
- Preparation of meeting agendas and minutes
- Current child-related work certificate (DCSI) or ability to obtain.
- **Must have the right to live and work in Australia**

**What’s in it for you**:
At ICHM, we’re dedicated to make sure our team is well looked after and receive the support and tools to grow & succeed in their career. Along with a competitive pay package you will also enjoy certain rewards & benefits such as:

- Great work life balance and flexibility
- Referral bonuses
- Access to Employee Assistance Program (EAP)
- Ability to work in a brand-new city-based campus
- A fun and inspirational workplace