Telehealth Project Officer

**Alfred Health**

Alfred Health is a leader in health care delivery, improvement, research and education. We are the main provider of health services to people living in the inner southeast suburbs of Melbourne, from ambulatory to inpatient and home and community-based services.
- **Ongoing Appointment**:

- ** Full Time - 76 Hours Per Fortnight**:

- ** Admin Officer Grade 3**:

- ** Located at Alfred Health**

**The Department**

The Alfred Health Outpatients Program is responsible for the overall delivery of a number of non-admitted or ambulatory services across the organisation, including Specialist Consulting Clinics, The Alfred Transit Lounge, GP Liaison and Specialist Clinic referrals and enquiries. The largest component of these is the Specialist Consulting Clinics which provide scheduled medical, nursing and allied health services to non-admitted patients at all three campuses. Approximately 1000 patients are treated daily across Alfred Health Specialist Consulting Clinics within surgical, medical and other specialties.

These services include pre and post hospital admission and management of medical conditions, including chronic disease and complex health problems. These services are provided in-conjunction with diagnostic services such as pathology and imaging. Patients are referred to outpatient services from a range of providers, including general practitioners (GPs), Specialists and clinicians in Emergency Departments, inpatient units and other areas of Alfred Health.

**The Role**

The Telehealth Officer will contribute to the successful implementation, delivery, and acceptance of telehealth initiatives across Alfred Health and partner sites. The aim of the role is to ensure a positive experience for everyone involved in telehealth interactions and support delivery of a reliable, high quality service.

The Telehealth Officer will contribute to a range of projects to promote telehealth services, support governance and continuous improvement initiatives, and introduce innovate telehealth models of care at Alfred Health. On a day-to-day basis, they will use excellent organisational, prioritisation and communication skills to support a range of stakeholders, including staff (clinicians and clerical teams), patients, families, and healthcare professionals. The role will also be responsible for coordination and administrative tasks associated with the implementation of telehealth services.

**Qualifications & Experience Required**

**_ Essential_**
- Strong interpersonal and customer service skills
- Demonstrated time management and organisational skills
- Project support experience
- Current Victorian drivers licence

**_ Desirable_**
- Degree qualification preferred
- Experience with telehealth
- Experience in the health sector
- Demonstrated understanding and experience with Alfred IT systems including Cerner
- Powerchart and Scheduling
- Experience in development of resources in a range of media

**Benefits**
- Salary Packing
- Discount Health Insurance
- Staff Parking
- Child Care Services
- On-Site Gym

Alfred Health is an equal opportunity employer and is committed to attracting and retaining a diverse workforce that reflects the community we serve. Applications from Aboriginal and Torres Strait Islanders are encouraged.

All Alfred Health employees are required to be vaccinated against COVID-19. This is in accordance with the Vaccination of Health Care Workers (COVID-19) Directions - Health Services. All Alfred Health employees are required to be vaccinated against influenza. This is in accordance with the Mandatory Vaccination of Health Care Workers (Influenza Vaccine) Directions - Health Services Establishments for influenza.

Video