Telehealth Medical Administrative Assistant

Make a difference to the lives of Australians seeking access to our services
- Opportunity to flourish within supportive team environment
- Full-Time role based in central Melbourne location

**About us**:
We are an independent, non-profit organisation dedicated to ensuring sexual and reproductive health services are equally accessible to all people living in Australia. MSI Australia is the only national accredited provider of abortion, contraception and vasectomy services, and the country’s longest running provider of teleabortion. Our holistic, client-centred approach empowers individuals to control their reproductive health safely, and with dignity, regardless of their circumstances. Through active partnerships with healthcare providers, researchers and communities, our models of care ensure the total wellbeing of our clients is supported at every stage.

**The role**:
The Telehealth Medical Administrative Assistant is responsible for supporting the client virtual health journey alongside a team of clinicians. You will be responsible for the day to day administration of the virtual health service for our clients accessing tele-abortion services and for providing a professional, empathetic and human point of contact for all clients accessing services in the clinic. You ensure that all clients are entered onto the client administration system and admitted as required to our clinic network, are assessed for their eligibility against government benefits and private health insurance, are invoiced correctly and are provided appropriate documentation to enable claiming. You will have high regard for the integrity of medical records, quality data and client confidentiality. You will also be an excellent communicator, have excellent interpersonal skills, the ability to problem solve, attention to detail and computer competencies.

**Your Responsibilities**
- Support our clients through their medical termination through ensuring that all aspects of obtaining their MS 2-Step Medication, this consists of the following steps:

- Preparing scripts, discharge letter and contents for the MS 2-Step package, ensuring patient consent has been obtained at this initial stage;
- Instructing the pharmacy of the client’s medication request;
- Tracking delivery for client’s receiving MS-2 Step medication from pharmacy to home address, liaising with clients, external providers and clinicians as required throughout this process.
- Respond to general requests for medical certificates for our telehealth clients
- Ensure all aspects of billing covered, allocating the funds to the relevant cost centre
- Work to ensure all Medicare rebating has been carried out;
- Send required follow up
- letters to clients
- Liaise with external radiologists to ensure relevant ultrasounds have been obtained
- Ad-hoc checking of telehealth appointment details
- Occasional general administrative support for the telehealth team.

**Additional areas of work**:

- Data entry into internal computer systems when medical records are archived
- Ensure client confidentiality of the highest standard is maintained at all times
- Attend training and complete mandatory competencies as required.

**Required Skills and Qualifications**:

- A Pro-choice advocate;
- Previous experience in Medical Administration/Medical Reception
- Proficiency in Office 365 and general computer skills
- Passion for process and quality improvement
- Strong organisation and prioritisation abilities
- Exceptional written and verbal communication
- Ability to work independently, whilst effectively communicating with a range of clinicians, pharmacy staff and clients
- A friendly and non-judgmental demeanour
- Knowledge of Care Right patient management system or other general patient management/billing systems
- Experience working with Medicare billing

**Benefits**:

- Role paid at rate above Health Professionals and Support Services Award (classified as Support Services Level 4-5),
- Non for profit salary packaging: a portion of salary can be used to pay for expenses before income tax, saving you potentially thousands,
- Supportive Employee Assistance Program.

**Who we are**:
At MSI Australia we believe in your choice, made easier. Our vision is to help all Australians take control of their sexual and reproductive health.

**Integrity | Agency | Safety | Quality | Courage