Customer Retention Specialist

1 week ago

Brisbane, Australia Great Southern Bank Full time

Are you passionate about home loans and providing a world-class lending experience? Great Southern Bank is looking for a Specialist to join our Brisbane based Retention team and help us provide our customers with the best possible experience.

**What you will be doing**

As a Customer Retention Specialist, you will have direct contact with existing mortgage customers to identify their individual financial needs and provide effective mortgage solutions that enhance their experience with Great Southern Bank. You will be responsible for creating a seamless experience for customers through every interaction in a way that will exceed their expectations and surpass the best in the industry.

In this exciting role, you will proactively create financial solutions for customers by leveraging internal stakeholder relationships. You will be accountable for meeting service standards while delivering against agreed operational requirements. You will share your knowledge, wins, and achievements with the team and wider business to help improve our customer experience. You will continuously encourage raised awareness and support for Great Southern Bank's retention strategy.

**To be successful in this role**
- You should be passionate about home loans and providing a world-class lending experience.
- Have an understanding of relevant legislation, compliance, and operations.
- Can demonstrate relationship management and communication skills, strong intuitive problem-solving and negotiation skills.
- Proven experience in financial services and mortgage lending, and sound customer-centric decision-making abilities.
- Finally, you should be organised and love working at a fast pace

**A little bit about us**

Join us at Great Southern Bank and make a difference in the lives of over 380,000 Australians With over 75 years of experience putting our customers first, we're proud to be customer-owned and focused on helping all Australians achieve homeownership.

As we continue to grow and invest in technology, products, and people, we're seeking motivated and enthusiastic individuals to join our winning customer team. Our culture is approachable, supportive, and fun, allowing our team members to thrive both at work and at home.

**How to make an impact**

At Great Southern Bank, we're committed to building a strong, inclusive and diverse workplace, where people feel a sense of belonging, are valued, connected and respected. We're big believers in taking care of our people, because we know that happy employees make for a happy workplace.

That's why we invest in our team with awesome incentive programs, and a wide range of training and development opportunities. But that's not all - we also offer a bunch of other perks and benefits, from discounts on financial and insurance products to options for health and wellness, unique leave arrangements, and more.

If you are looking for an exciting and rewarding lending role that will allow you to use your skills and passion to help our customers, then we would love to hear from you.

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