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Motor Claims Business Continuity Specialist

2 weeks ago

North Lakes, Australia Auto & General Holdings Full time

**About us**

At Auto & General (A&G), we provide smarter products and solutions to safeguard our customers in their time of need. Our range of general insurance products protect customers on the road, at home and on holiday with various Car, Motorcycle, Home, Contents, Pet and Travel Insurance products as well as Roadside Assistance.

**The role**

This role includes ensuring plans are up to date, tested, and resources (people, process, systems and data) are known and in good working order to enable deployment.
- Documentation and Reporting:

- Maintain up to date documentation of all business continuity plans and related procedures
- Generate reports on risk assessments, incident responses and performance metrics
- Ensure compliance with reporting requirements set by regulatory bodies of insurance industry reporting
- Maintain up to date registers to enable deployment in an event: eg: special needs if there is loss of site and personnel can’t work from home, event deployment ready staff
- Risk assessment and analysis
- Identify potential risks as input into planning responses
- Collaborate with teams to conduct risk assessments
- Crisis Management.
- Participate in crisis management teams during actual incidents
- Co-ordinate and undertake response efforts including communication, resource planning and deployment activities, accommodation bookings, equipment sourcing etc
- Maintain a state of readiness for immediate response to critical incidents
- Training and Awareness
- Develop a BCP test plan and con-ordinate and conduct regular tests
- Raise awareness of the importance of business continuity and disaster recovery measures
- Continuous Improvement
- Conduct and analyse post incident reviews for areas of improvement
- Update business continuity plans and strategies based on lessons learned
- Stay informed about emerging risks and trends in motor insurance industry.
- Regulatory and Compliance
- Stay current with regulatory requirements and ensure response arrangements have regard to obligations. Eg Code of Practice, OH&S
- Communication and Stakeholder Engagement
- Maintain open lines of communication with all stakeholders
- Provide updates and reports on the status of BCP efforts as needed
- Collaborate cross functionally to ensure alignment
- Interstate travel required

**What experience you’ll bring**
- 3+ years experience in general claims management
- Stakeholder management experience in a fast-paced, delivery-focused environment
- Excellent written and verbal communication skills including the development of board papers and reporting.
- Strong analytical ability and presentation skills.
- Well developed and demonstrated understanding of the legislative, regulatory and compliance obligations to operate in the FSR environment

**Our perks**
- ** Extra leave** - Enjoy additional leave days on us You’ll receive a paid ‘ME’ day and one paid volunteer leave day annually. Team members can also purchase up to two additional weeks of leave per year.
- ** Paid parental leave**:

- We support our new parents with paid parental leave and other benefits.
- ** Workplace giving** - If you’re passionate about a cause, then we are too - we offer workplace giving and we’ll dollar match your donations to registered charities.
- ** Development opportunities**:

- We’re championing your development with internal programs and access to a wide range of online courses.
- ** Employee discounts** - You’ll receive discounts on Budget Direct insurance products.
- ** Reward and recognition** - We reward high performance with employee recognition, reward and incentive schemes.
- ** Onsite facilities** - There’s excellent end-of-trip facilities on offer and private spaces for nursing mothers.
- ** Get social** - Join our vibrant social and community activities including annual celebrations, family fun days and regular events across each of our sites.
- ** Perks App**:

- Access to an employee benefits and discounts app called ‘Perks’ offering your great discounts, offers and programs across a range of areas.**Auto & General values individual differences and believes in fostering an inclusive culture that creates a great place to work for all.**
- A note from Auto & General to recruitment agencies: We politely ask that you avoid making any approaches or sending any unsolicited resumes to our Recruitment Team or Hiring Leaders across our business. Auto & General is not responsible for any fees related to unsolicited resumes.