Data Insights Strategist

**Data Insights Strategist**:
In May 2021, Lendi and Aussie Home Loans merged to create Lendi Group. Today, Lendi Group is Australia's largest retail mortgage broker, with a loan book in excess of $70 billion, over 1200 brokers and 225 retail stores across the country.

At Lendi Group, we use market-leading technology to drive better customer outcomes and experiences. We’re passionate about what we do and like to do things differently. Despite the challenges and change in recent times, we’ve enjoyed record growth while adapting to the changing world around us. We’ve fully embraced flexible working from home: we call it ‘flex first,’ and it's now a core part of our DNA.

**Position Summary & Purpose**

You’ll be joining a high-performing team that is agile, creative and always pushing boundaries inside of the customer journey space. We love what we do, are a highly collaborative team and we want to challenge the status quo around personalisation and automation in the home loan market.

We’re looking for a skilled **Data Insights Strategist** who can identify opportunity in the data and combine this with commercial acumen to drive business performance. You’ll be a free-thinker who will dive into the data and identify opportunity that changes the way we communicate to our customers. We want to use data to drive market-leading personalisation through customer journeys - when, how and with what message should we be communicating our customers to give them the best home loan experience.

**Position Responsibilities**
- Own data analysis for the Customer Journeys team.
- Identify opportunities and insights for the Customer Journeys team to turn into actionable communications, based on the extensive 1P data that we hold on our customers.
- Bring commercial acumen to support business outcomes and KPI’s around acquisition, re-engagement and retention of our customer base.
- Support the Customer Journeys team on driving personalisation by identifying high value / high intent customer segments.
- Responsible for bringing a data-led approach to ongoing monitoring and analysis of journey performance**.**:

- Work with the data science team to build highly commercial models.
- This role will own reporting of Customer Journeys work and bring ideas for optimisation.
- Work with the broader Marketing team to understand Digital Attribution and what is driving new and existing customer activity.
- Work with X-functional stakeholders including Distribution & Aussie’s Lending division.
- Bring a commercial mindset to 3P data - what data is available, what could be beneficial and how could we consume it.

**Position Requirements - Background & Expertise**
- Commercial acumen - an understanding of business models and unit economics. Consultancy or Product Manager background is preferred not mandatory
- Data Analysis skills - SQL, Python
- Keen eye for detail
- Agile working - the ability to work in a project-based / sprint environment
- Self-starting mindset - the freedom to solve to your own problems / find opportunities from the Group data set. Be proactive in your problem solving
- Stakeholder management that allows you to bring in x-functional teams to solve problems.
- A problem solver who is passionate about business growth
- Experience of driving business growth through leveraging of datasets across any industry.
- Experience with data architecture or database design experience is preferred not mandatory
- Strong communication and presentation skills to clearly articulate the data findings

**Some of our perks & benefits**

We support our people in a variety of ways, but a few of the benefits that that out people rave about include: Lendi Group teams exist across Australia and the Philippines. We’re committed to creating a new era of seamless connection in property finance by changing the way Australians experience property lending, for good.
- We’re Flex First - we’ve fully embraced flexible working from home and metropolitan city offices for those who do want to work from the office
- We offer generous Paid Parental Leave: we celebrate our growing Lendi Group family with 18-26 weeks leave for primary carers and up to 4 weeks for secondary carers.
- An additional week’s Loyalty Leave each year after reaching 3 years’ service
- A 24/7 Employee Assistance Program service providing counselling and support
- We’re committed to building a diverse and inclusive community for everyone at Lendi Group. We’ve joined the Project F initiative aimed at removing the systemic barriers to achieving gender-balanced teams, and Circle In to provide an inclusive workplace for our team members who are caregivers
- Regular social activities & events, both in-person & online
- A vibrant, relaxed, yet professional culture
- We run wellness initiatives with a strong focus on psychological safety.

**Lendi Group is a proud Project F Partner - Gender Diversity & Inclusion is a great focus for us. Creating a culture