Customer Support

2 weeks ago

Sydney, Australia Pan Asia Full time

Role **:Customer support /Service Desk**

Employment Type: 6 months and extendable

Client: IT

Location: Sydney Australia

**Description**

Manage large amounts of inbound and outbound calls in a timely manner.

Follow communication “scripts” when handling different topics.

Handling inbound and outbound calls in line with the performance measures.

Good technical ability and knowledge of Mobility Products.

Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives.

Build sustainable relationships and engage customers by taking the extra mile.

Provide user with a solution through information gathering, analytical troubleshooting and problem research, or route or escalate the user to the appropriate resolution group.

Escalation and management of interactions to agreed service levels.

Being responsive to clients whilst following the principles and procedures of the quality management system.

Demonstrate excellent customer service in all user interactions.

Contribute to continuous improvement of the service.

Meet personal/team qualitative and quantitative targets.

Absolute commitment to improve customer experience.

Ability to communicate effectively and possess sufficient soft skills to handle customers, personnel from other parts of the business, to quickly understand the nature of the issue and troubleshoot in a timely manner.

Ability to work under pressure and handle difficult customers.

General Microsoft Windows and excellent computer skills, and accurate data entry abilities.

Strong listening skills, being able to listen effectively and understand technical requirements.

Ability to develop relationships with stakeholders.

Recognition of implicit meaning, self-initiative, and problem-solving techniques.

Call handling - Key Performance Measures, Adherence, Effectiveness, Calls/Activities per hour, Productivity.

Strong focus on delivering results in a team environment, working together to deliver the team’s objectives.

Follow process maps and work instructions to ensure that the agreed quality and safety standards are met.

Should form connects with the upstream and downstream functions to resolve issues within the agreed SLA and ensure timely closure.

Strict adherence to login hours, attendance, and break schedule.

Ability to identify and resolve issues at the right time.

**Pan Asia Resources Pte Ltd.,**
Ph : +65- 31252375

Australian Phone no: + 61-288800447,

Whats App no: 91-9354413193,91-7303605631

**Job Type**: Contract

**Salary**: $180.00 - $240.00 per day

Work Authorisation:

- Australia (preferred)

Ability to Commute:

- Sydney, NSW (required)

Ability to Relocate:

- Sydney, NSW: Relocate before starting work (required)

Work Location: In person

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