Manager, Worker Screening Unit Operations

**About us**

The Department of Government Services (DGS) was established on 1 January 2023 to improve everyone's experience of doing business and interacting with the Victorian government. We bring important day-to-day services together in one department to make things easy and seamless for Victorians and businesses. We are doing this by connecting and digitising our systems and platforms across state and local government as well as streamlining our corporate and procurement services.

**About the role**

**Key accountabilities include**:

- Lead both the effective and efficient performance as well as strategic and continuous improvement of the operations of the Worker Screening Unit (WSU) to achieve operational excellence.
- Lead the development and maintenance of effective working relationships with key internal and external stakeholder groups and negotiate with and influence stakeholders to achieve program objectives.
- Provide high level advice and leadership to the Executive Leadership Team and Operational Management Leadership Team to achieve organisational objectives and demonstrate clear actions and behaviours of commitment to creating a culture of service, performance and operational excellence.
- Lead, coach, engage and effectively delegate to Operational Management staff to enhance their capability to ensure achievement of business objectives, build succession planning and support staff career aspirations.
- Identify emerging complex or highly sensitive issues, risks and trends impacting on the successful achievement of the organisation's objectives and priorities and develop innovative options and solutions.

**About you**

To be considered for the role, you must be able to demonstrate:

- Extensive experience in leading and improving operational systems and building a culture of business excellence within a dynamic and complex environment.
- Demonstrated excellence in people management and leadership across multiple business functions.
- Experience working at a senior level supporting ministerial and departmental executive functions, parliamentary and departmental processes.
- Resilience: Creates a climate which encourages and supports openness, persistence and genuine debate around critical issues. Provides sound explanation and argument for agreed positions.
- Systems Thinking: Formulates potential courses of action to achieve objectives based on an in-depth understanding of the business environment and its systems; champions system thinking across the organisation and VPS more broadly acting as a thought leader in this area; establishes an integrated perspective of the organisation's systems and identifies the leverage points where intervention will add value.
- Critical Thinking and Problem Solving: Considers a broad range of topics (beyond immediate area of work), works across government and at senior levels to develop and deliver sustainable solutions.
- Customer Focus: Assess effectiveness of service delivery against leading services; challenges others to deliver service excellence; looks for long term benefits to the client.
- Managing People: Role models ethical leadership through decision making and interactions with people; creates an organisational culture that enables others to perform at their best and achieve outcomes for the organisation; champions people engagement as an organisational priority; provides thought leadership on people management across the service.

**Other requirements**

A tertiary qualification is desirable.

For specific skills required please review the attached position description.

This position is only open to applicants with relevant rights to work in Australia.

**How to apply**
- a resume; and
- a cover letter which addresses the key selection criteria (within three pages).

**Other relevant information**

The department is committed to providing and maintaining a working environment which is safe and without risk to the health of its employees and clients and consistent with the department's obligations under the Occupational Health and Safety Act 2004 (OH&S Act); to support this, DGS has a COVID-19 Vaccination policy which **strongly recommends** all DGS employees be fully vaccinated.

DGS actively promotes diversity, inclusion and an equal opportunity workplace. We welcome applicants from all diverse backgrounds, including people with disabilities and Aboriginal and Torres Strait Islander peoples. All roles at DGS can be worked flexibly, however it may differ from role to role.

DGS is committed to supporting our employees balance their work and life commitments. All roles at DGS can be worked flexibly. DGS recognises that providing flexible working arrangements is not only important to our employees but also underpins a diverse, inclusive, adaptive, and high-performing workforce. The nature and scope of flexible options available will depend on the nature of the position. Applicants are encouraged to discuss flexible arrangements with the hiring