Regional Customer Service Team Leader

1 week ago

Sydney, Australia SMART Full time

Join a supportive and engaging workplace where we help each other to succeed.
- Additional two weeks paid Emergency service (volunteer) leave.
- We invest in our people with our tailored succession planning

This Monday-Friday role is a full-time, permanent opportunity.

Due to company growth, we are currently seeking an experienced, results focused Regional Customer Service Team Lead, to join our centralised team. This is a full time, permanent role based in Sydney (N/NE region). You will be flexible to travel between multiple Sydney sites.

In a fast-paced environment, you will be working closely with the National Customer Relations Lead and Site Managers. You will lead a Team of highly trained Customer Care professionals across our various sites in Sydney.

**Additionally, this role will include (but not be limited to)**:

- Ensuring the environment is always customer friendly
- Providing a supportive and work environment for all Customer Care Advisors.
- Investigation and reporting of customer complaints / queries.
- Internal stakeholder engagement.
- Recruitment, training and performance management for Customer Care team members.

**To be Considered you will**:

- Have previous experience in a customer facing, fast paced environment.
- Strive to achieve a positive customer experience in every interaction.
- Have high attention to detail.
- Be organised and has exceptional time management skills.
- Build rapport in person as well as over the phone.
- Work well in a team.

We understand the value of flexibility and use technology and culture to support you and to help you work SMARTER

We know stability is what the skilled market is after. We also know your weekends are yours
- No matter who you are, if you have the drive and talent to progress, when you’re part of our Team, you’re going places_

We encourage all applicants to communicate with their current line manager before applying. Internal Applications Close 5pm, Friday 23rd May 2025

Video

  • Supermarket Team Leader

    2 weeks ago

    Sydney, Australia Retail Team Leader Opportunities Full time

    **Team Leader** We are a supermarket business that operates in the Western Sydney region and are looking for an experienced and exceptional Team Leader to join our team on a Full-Time basis. The positions reports directly to the Director. We have 4 retail stores around Sydney that specialises in Indian/ Sri Lankan and Asian produce & goods that are enjoyed...

  • Regional Manager

    7 days ago

    Sydney, Australia NSW Department of Customer Service Full time

    **Regional Manager - Sydney Metro and NSW Regional** **Salary: Service NSW Grade 12 ($183,306 - $195,248, plus employer's contribution to superannuation and annual leave loading)** **Location: Sydney Metro and NSW Regional** **Employment Talent Pool/Full time/Ongoing** **Please note: this recruitment will be used to create a talent pool for the specific...

  • Team Leader Cadastral Development

    1 week ago

    Sydney, Australia NSW Department of Customer Service Full time

    **Team Leader Cadastral Development - Grade 9/10** **Work Type: Temporary up to 4 years** **Location: Bathurst or McKell** **Closing date: 24th July 2025 [9:59am]** **About the organisation** Spatial Services, a division of the Department of Customer Service is the key provider of spatial land information services in New South Wales. Spatial Services'...

  • Team Leader, Operations

    1 week ago

    Sydney, Australia NSW Government -Department of Customer Service Full time

    **Team Leader, Operations (P&C Contact Centre)** - DCS Clerk Grade 7/8 ($101,947 to $112,849 plus superannuation) - Permanent, full-time opportunity Do you have a passion for people and a desire to lead a collaborative team in a dynamic HR environment? If so, then this is the opportunity for YOU! **About the Opportunity**: An exciting opportunity has...

  • Team Leader

    2 days ago

    Sydney, Australia The Automotive Group Full time

    **Team Leader (Customer Service/Sales)** - **Sydney/South Sydney region**: - **Permanent part time position (Mon-Fri, 8am - 1pm)**: - **Fully maintained company vehicle, laptop & phone included!**: - **$30.00ph +Super + attractive monthly commission** The Automotive Group (TAG) are looking for a dynamic and motivated Team Leader to work in the field...

  • Regional Leader

    6 days ago

    Sydney, Australia Lorna Jane Full time

    **At Lorna Jane**: - We think customer, they are at the heart of everything we do. - We are accountable, we take personal responsibility for our results and our growth, and we think, act, and make decisions with intention. - We challenge the status quo, we are game changers, the world has enough followers. - We are hungry for success, and we never give up...

  • Team Leader-customer Service

    4 days ago

    Sydney, Australia Pact Group Full time

    Company Description Pact Group’s Contract Manufacturing Division manufactures across several operational sites and supplies a wide range of homecare and Personal-Care categories to all the major retailers and global FMCG brand owners **Job Description**: **About this opportunity** In leading the Customer Service team, you will perform a pivotal role as...

  • Team Leader

    2 weeks ago

    North Sydney, Australia The Automotive Group Full time

    **Team Leader (Customer Service/Sales)** - **North Sydney Region**: - **Permanent part time position (Mon-Fri, 8am - 1pm)**: - **Fully maintained company vehicle, laptop & phone included!**: - **$30.00ph +Super + attractive monthly commission** The Automotive Group (TAG) are looking for a dynamic and motivated Team Leader to work in the field daily to...

  • Registry Team Leader, Certificates

    1 week ago

    Sydney, Australia NSW Department of Customer Service Full time

    **Registry Team Leader, Certificates x2** **Clerk Grade:7/8** **Employment Type: 2x vacancies: 1x Ongoing, Full-time, 1x Temporary (3-years), Full-time** **Location : Principally office based in Pyrmont, Sydney with limited hybrid working arrangements.** **This role leads one of two Certificates teams within Certificate Production Services in the NSW...

  • Team Leader

    2 weeks ago

    Sydney, Australia Australia Red Cross Full time

    Permanent position, Full-time hours - Sydney, NSW About Red Cross Australian Red Cross is part of the world’s largest humanitarian movement. We support and empower people and communities in times of vulnerability. We act for humanity. About the role The Regional Area Leader will transform existing training activities and build a profitable business within...