Team Leader

Permanent position, Full-time hours
- Sydney, NSW

About Red Cross
Australian Red Cross is part of the world’s largest humanitarian movement. We support and empower people and communities in times of vulnerability. We act for humanity.
About the role
The Regional Area Leader will transform existing training activities and build a profitable business within their region by delivering the required training and development programs that meet the varied needs of clients/customers. To this end. The Regional Area Leader will need to build and develop best in class trainers (with the required qualifications) who play their part in providing a seamless and rewarding customer journey.
The role will work closely with the Training Delivery and Operations Manager to ensure booked activity is delivered to gold class standard and to maximize profitability -reviewing trainer cost, delivery cost (location, catering) with the overarching objective of maximising lifetime value (keeping attendees throughout their life)
The role will also be accountable for driving performance, managing the sites, and staff within their area to improve quality delivery, achieve designated Key Result Areas and Key Performance Indicators whilst ensuring compliance.
You will bring
- Sound operational and management experience in Training, with the ability to manage quality training out comes for customers
- Highly developed advocacy, problem solving, written and verbal communication skills including ability to communicate in a confident, assertive, and non-aggressive manner.
- Demonstrated ability to establish and build key stakeholder relationships.
- Demonstrated experience in managing budgets and reviewing financials
- People management experience
- Demonstrated ability to work autonomously and as part of a team, with a flexible, positive and collaborative approach

Mandatory Requirements
A clearance to work with Children and a current Driver’s License is required for this role.
Benefits that act for you, while you act for humanity
**Financial wellbeing**: In addition to your salary, you can take advantage of salary packaging that could provide you with a great way to reduce the amount of tax you pay - and get more from your salary. You can salary package up to $15,900 for living expenses (such as rent, groceries, utility bills); up to $2,650 for holiday accommodation and meals when dining out; Novated car leases; superannuation and purchase additional annual leave.
**Health & Wellbeing**: You can tap into specialist advice for nutrition, sleep, resilience and mindfulness. And access guided meditation and other wellbeing programs.
**Work/Life Flexibility**: You can access flexible working arrangements, paid ‘Me’ day just for you and a wide range of other paid leave options
**Career development**: Access to ongoing learning, training, and development courses
Further information
This role is covered by the Educational Services (Post-Secondary education) Award - General Staff, level 6
Applications close at 11:55pm on 14 October 2025
Red Cross strives to create a safe and inclusive culture with wellbeing at its centre. We embrace diversity and welcome Aboriginal and Torres Strait Islander people, and people with diverse lived experiences, abilities, genders, ethnicities, ages, and sexual orientations. We are a child safe organisation with zero tolerance of any harm to children. Our vision is to be trusted as the leading humanitarian organisation making a genuine difference in the lives of people and communities.
Thank you for considering a career at Red Cross. We also have great opportunities to volunteer. Click here to find out more.