Front Office Supervisor The Darling

2 days ago

Sydney, Australia The Star Entertainment Group Full time

The Darling Hotel is proud to be Sydney's first and only luxury hotel to receive the prestigious Forbes five-star rating. With a focus on glamorous individuality The Darling is the epitome of luxury, our team go above and beyond to provide personalised service and memorable guest experiences.

**About the role**
- Leading, motivating, and engaging our Front Office Agents to continuously deliver five-star service in line with The Star's Service Culture
- Ensuring the professional and efficient operations of the Front Office team
- Ability to work independently and respond to guests’ queries in a timely manner
- Responding to guest feedback and implementing changes to prevent re-occurrence

**About You**
- Previous duty manager/supervisory experience in hotel/hospitality environment is advantageous but not essential
- Knowledge in Opera Property Management System (PMS) or similar
- Ability to work independently and take actions on guest requests appropriately
- Second language (e.g., Mandarin or Cantonese) is advantageous
- Encourage a positive working relationship between departments & team

**Our Benefits**
- FREE buffet meal at our back of house staff dining room
- 30% Discounts across award-winning restaurants
- Discounts on accommodation in our luxury hotels
- Paid Parental leave from Day 1, Secondary Carer’s leave also on offer
- Mental Health and Wellbeing services
- Diversity & Inclusion areas of focus include Multicultural, Gender, Aboriginal & Torres Strait islander and LGBTQI+
- Lifestyle discounts including gym memberships and laundry services
- Discounted staff parking every day including weekends and late nights
- Uniforms provided & maintained for every shift
- Paid training, ongoing career development opportunities

**About The Star**

The Star is a Founding Partner and Major Corporate Partner of Women in Gaming and Hospitality (WGHA) and has been recently awarded GOLD status in the Australian Workplace Equality Index (AWEI) which evaluates LGBTIQ+ inclusiveness in the workplace.

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