Customer Care Representative

Casual, Permanent Part Time & Permanent Full time role available
- Friendly, supportive and professional team
- Modern office work space, Mile End

**About the Opportunity**

Do you love talking to people and do you want to be a part of a team helping to make a difference to the lives of others?

Well look no further

At Clinpath our Patient Services team are our frontline support team. This team manages all incoming calls to support results, bookings and general enquiries, representing our brand and image to the local market.

In this role you will work in a dynamic team focused on patient care and service excellence and will work in a modern office environment based at Mile End.

If you are looking for something new and different, are looking to learn some new skills or just seeking a change why not consider being a part of our amazing team.

**Duties**:

- Responsible for answering enquiries and schedule bookings from medical professionals and patients for pathology specimen collection services at Clinpath Collection Centres, domiciliary visits and hospital visits;
- Administrative tasks relating to laboratories results management, patient bookings and collections/appointments management;
- Provide medical practitioners with pathology results.

**Applicants should possess the following**:

- A passion to learn and develop;
- Demonstrated superior customer service skills;
- Experience in a health and/or medical industry with medical terminology experience will be highly regarded;
- A polished and professional telephone manner with excellent verbal communication skills;
- Demonstrated ability to work in a flexible work environment with the ability to prioritise;
- Demonstrated ability to work as part of a small team;
- The ability to be an active listener;
- Excellent attention to detail;
- High level of confidentiality;
- The ability to work calmly under pressure;
- Computer competency including the willingness to learn new systems; and
- You will be required to receive the COVID 19 vaccination inclusive of booster dose if eligible and provide copy of certificate.

**Why join us?**

Clinpath Pathology offer a wide range of employee benefits:

- Stable, reputable organisation (part of the global Sonic Healthcare)
- Paid Parental Leave options
- Employee Rewards Program
- Annual employee service awards
- Ongoing training and development
- The opportunity to participate in the Clinpath Development Program
- Employee Assistance Program (EAP)
- Novated Leasing
- Study leave for approved courses
- On-site Physiotherapist
- Employee Referral Program
- Free annual flu vaccination
- Fitness Passport program
- Charitable and social events including annual Christmas Party, Pizza days and morning teas
- Work life balance and flexible working arrangements

**About Clinpath Pathology**

Clinpath Pathology is a quality pathology service provider, focusing on professional excellence, reliability, excellent customer service and business integrity. Based at Mile End in a new state of the art laboratory Clinpath provides you with the opportunity to become a part of an Australian wide medical testing laboratory network, focused on medical leadership and expert advice. We serve our South Australian medical practitioners, private hospitals and aged care facilities.

We are an equal opportunity employer and offer a dynamic and supportive work environment where the contribution of people with different skill sets, cultures and backgrounds is valued.

**How to apply?**

**Applications close 8**th** October 2024**

Applications Close: 08 Oct 2024