Resolution Support Business Partner

Do you want to work for a values-based, emergency service organisation that puts the community at the centre of everything we do?

We are proud of the work we do in protecting lives and property, 24 hours a day, 7 days a week.

With over 51,000 volunteers CFA strives to be an organisation of choice for volunteers and employees. We, embrace individuals with diverse skills, experiences, and backgrounds, recognising the unique value they bring to CFA.

To learn more about the Country Fire Authority (CFA), we invite you to visit our About Us page.

**About the Role**

Are you experienced in developing practical solutions aligned with business needs and managing complex risks? Do you have a hands-on approach to coaching others through interpersonal challenges and conflict? If so, this could be your ideal next career move. Bring your expertise in interpersonal resolution, risk management, and people support to a dynamic new role.

CFA is currently recruiting for two Resolution Support Partner (RSP) roles - a unique opportunity to join our People Experience team and make a meaningful impact across the organisation.

In this role, you'll work closely with leaders and internal specialists to address complex, people-related matters, encouraging early intervention and effective resolution. You'll assess complaints, provide preliminary views, and manage fair investigations, this can include conducting investigations, obtaining witness statements and collating evidence, as well as Case Managing matters. You'll also support local resolution efforts through coaching, issue exploration, and facilitation of agreed outcomes.

With a strong focus on governance, the RSP role ensures compliance with relevant policies, legislation, and supports the promotion of CFA's behavioural standards. As a trusted partner, you'll collaborate with stakeholders, assist in delivering key programs, and contribute to the development of tailored People Plans that foster a safe, respectful, and inclusive environment. As a trusted partner, you'll provide tailored, bespoke, nuanced advice and recommendations in respect of issues and matters of the most appropriate resolution method.

**About You**

You will bring exceptional interpersonal and negotiation skills, with a proven ability to build trust and influence at all levels. A commitment to delivering outstanding people experiences, especially in supporting employees and volunteers is vital, underpinned by a strong service mindset.

We're seeking a collaborative, outcomes-driven professional with a passion for conflict resolution, workplace well-being, and fair complaint handling. You'll thrive in case management, formal investigations, and facilitating people and culture initiatives-all while managing competing priorities and communicating with clarity.

**Why choose CFA**
- Meaningful Purpose: Your contribution truly makes a difference
- Work-Life Balance: Paid parental leave, generous leave provisions
- Growth Opportunities: Learning and development
- Flexibility: Hybrid work options with flexible work arrangements
- Discounts: Emergency Memberlink discounts on various services
- Wellbeing Focus: Healthy for Life programs, flu vaccinations
- Member Assistance Program: Access support across 8 service pathways

**Your Application**

**Pre-employment Checks**
- Successfully complete Reference Checks, a National Police History Check, Working Rights Check and hold a valid Working with Children Check.

**CFA is committed to creating and maintaining a diverse, inclusive, and safe volunteer and work environment. Our aim is to have a volunteer and paid workforce that reflects the community it serves. First Nations people, women, people of all ages, with disabilities and culturally and linguistically diverse people are encouraged to apply.**

**Applications close: 11:59pm 4 May 2025