Team Leader

**Make a lasting impact in a values-driven organisation supporting diverse communities**

MiCare is a not-for-profit organisation that exists to enable people from diverse backgrounds to lead dignified and meaningful lives. We offer aged care, home care, retirement living and migrant support services, with a strong focus on culturally appropriate care and community connection.

With teams located across Victoria and Queensland, we embrace diversity in both our workforce and the communities we support. At MiCare, you’ll join a compassionate, dedicated group of people working to deliver real impact every day.

**The Role**

Your new career at MiCare starts here as, Team Leader - In Home Support where you will beresponsible and accountable for the leadership, delivery and continuous improvement of high-quality in-home services for all Home Care Packages (HCP) and Commonwealth, HomeSupport Program (CHSP), with some Veteran Home Care (VHC) funded services.

Reporting to the Manager, In Home Support, this position ensures that elders receive care and support that is responsive to their needs, culturally appropriate, and aligned with best practice standards and aged care reforms. The position plays a critical role in driving operational performance, enabling business growth, supporting workforce development, and leading change management initiatives across the service.

What you will do
- Leading, mentoring, and supporting your team across all stages of the employee lifecycle
- Setting clear expectations and modelling MiCare’s values to build a positive, high-performance team culture.
- Identifying training needs and implementing programs to ensure staff are skilled, confident, and capable in their roles.
- Coaching and developing team members to grow professionally and make informed decisions within their areas of expertise.
- Acting as a trusted leader and role model, sharing your expertise and guiding practice to support quality outcomes.
- Translating MiCare’s Strategic Plan into actionable goals and supporting your team to bring these to life in their work.

**What We’re Looking For**

You are an experienced and values-driven leader with a strong background in aged care, community services, or a related human services field. You bring deep knowledge of the HomeCare Package program and a clear understanding of the upcoming 'Support at Home' reforms. With a commitment to person-centred, culturally sensitive care, you are passionate about supporting older people to live well, with dignity and independence.

You’ll bring to the role:

- Proven leadership experience in community aged care, with a focus on service delivery, performance, and people development
- A sound understanding of consumer-directed care, wellness and reablement
- Excellent communication, interpersonal, and stakeholder engagement skills
- Strong skills in planning, change management, budgeting, risk oversight, and reporting
- The ability to work effectively in dynamic and evolving environments
- A collaborative and adaptable approach, with high levels of self-awareness, resilience, and cultural sensitivity
- Proficiency in Microsoft Office and client management systems
- You’re organised, self-motivated, and lead with empathy. Most importantly, you're committed to making a meaningful difference in the lives of older people from diverse cultural backgrounds.

**Why MiCare?**
- ** Save on tax with generous salary packaging benefits** — novated leasing, general living expenses, meal entertainment, holiday accommodation and venue hire.
- ** Enjoy exclusive perks via our employee wellness portal** — access to amazing discounts on everyday items.
- ** Be part of a multicultural, values-led team** making a real difference in the community.
- ** Grow with us** — access professional development in a supportive, collaborative environment.

To be considered for this role you must be an Australian or New Zealand Citizen or permanent resident. The successful applicant must satisfactorily complete all pre-employment checks, including National Police Check, Working with Children Check, NDIS Check and influenza and COVID 19 Vaccinations.

**How to Apply?**

You can also review the Position Description for further information about the role and requirements.

Applications close **5.00pm Thursday 4 September 2025 Previous applicants need not apply**

MiCare is handling this recruitment independently and is not engaging agency support at this stage.