Governance and Assurance Lead

**Description**:
About Zurich Cover-More
Zurich Cover-More is one of the world’s largest travel insurance and assistance providers and part of Zurich Insurance Group, a leading multi-line insurer. We stand for more care, more cover, for all, and we look after more than 20 million of the world’s travellers every year, making sure we are there every step of their journey.
Our family of customer-facing brands include Travel Guard, Cover-More Travel Insurance, Travelex Insurance, Universal Assistance, World Travel Protection, Freely and Blue Insurance. We are a connected and caring workforce of more than 2900 employees with teams in North America, Europe, Latin America and Asia Pacific.
Our global delivery platform provides a consistent multi-lingual service experience and ability to write insurance policies in more than 50 countries. Zurich Cover-More has more 200 distribution partners around the world including airlines, global travel companies, major banks and credit card providers and leading retailers.
So, what’s the job?
As a Governance and Assurance Lead for our travel insurance business, this critical role will support the organisation’s regulatory compliance, risk management, and governance frameworks. The role will oversee governance processes and conduct activities to drive a compliance-first culture across the business.
You’ll ensure compliance with APRA, ASIC, and ACCC regulations, as well as the General Insurance Code of Practice (GICOP)
You’ll maintain governance frameworks, policies, and procedures to meet regulatory obligations, including ensuring operational teams are prepared for any new legislative changes and requirements
You’ll oversee risk and assurance activities within business operations, ensuring effective internal controls are in place to mitigate financial, operational, and reputational risks through regular reviews
You’ll provide expert guidance to operational teams on regulatory risks, control effectiveness, and compliance best practices, including monitoring and reporting on regulatory breaches, risk incidents and compliance trends
You’ll act as a trusted advisor by collaborating with senior leadership, risk, compliance, and operational teams, providing strategic governance and assurance support, including delivery of training
This is a 12-month fixed-term contract based in Brisbane.
And what are we looking for?
Proven experience in governance, risk, compliance, or assurance within the Australian general insurance industry, ideally with exposure to travel insurance.
In-depth knowledge of ASIC Regulatory Guides, APRA Prudential Standards, ACCC consumer protection laws, and the General Insurance Code of Practice (GICOP).
Experience supporting Line 1 (Business Operations) and Line 2 (Risk & Compliance) functions.
Strong track
- record in developing and implementing governance frameworks, risk controls, and assurance activities.
Demonstrated ability to lead regulatory compliance programs, assurance reviews, and risk-based decision-making.
Excellent stakeholder engagement and leadership skills, with experience influencing compliance culture within an organisation.
Strong analytical and problem-solving skills, with the ability to assess and mitigate risk.
Exceptional written and verbal communication skills, with experience preparing regulatory reports and submissions.
So, why choose us?
We value optimism, caring, togetherness, reliability, and determination.
**We have more than 2900 employees worldwide**: we’re a global group of digital specialists, actuaries, marketers, doctors, nurses, case managers, claims specialists, finance experts and customer service professionals. We share a global mission to look after travellers, at every step of their journey.
Job flexibility. We understand the importance of making sure that work fits into your life, not the other way around. Our hybrid work week policy ensures our employees maintain work-life balance with the flexibility of 5 days in the office per fortnight.
Career growth. We want you to continue to learn, develop and bring your ideas to the table. We want to hear what you think, and we want you to work with the business - not for the business
Take the time you need, for you and your community. We encourage you to take the time you need, when you need it. We offer regular annual and personal leave benefits along with anniversary leave, volunteer leave and a comprehensive paid parental leave scheme.
Travel and work with us. We’ll help you keep travelling in your career, oh and quite literally with free travel insurance. We also offer great discounts through our extensive travel partnerships so start planning for your next trip today
Diversity and inclusion. We respect who you are and thoroughly embrace diversity. So whatever walk of life you wander, just be you and come as you are.