Event Associate Manager

1 week ago

Sydney, Australia DAB-Jones Lang LaSalle (NSW) Pty Ltd Full time

**About the role**:
The Event Associate Manager will lead and manage a team of Event Coordinators, supporting all experience requests and event execution within Salesforce Tower Sydney. This role involves direct engagement with employees, executives, customers, partners, and guests, and works closely with Event Supervisors and the broader Real Estate & Workplace Services (REWS) hospitality team to deliver best-in-class experiences that reflect the unique Salesforce culture.

**Main Responsibilities**:

- Oversees operational excellence for guest experiences including executive receptions and events across Salesforce Tower Sydney's Specialty and Employee Floors.
- Leads, mentors and manages a team of Event Coordinators, assigning tasks and providing coaching to ensure operational excellence.
- Collaborates with Event Supervisors and maintains team documentation including playbooks, scripts and response templates.
- Manages comprehensive event logistics (pre, during, post) ensuring compliance with Health & Safety and Security policies with proper documentation.
- Co-manages event intake forms, correspondence with Internal Business Partners and the REWS ticketing queue.
- Delivers assigned events end-to-end using the REWS ticketing system and run sheets.
- Administers Google calendar for internal event spaces within Salesforce Sydney Tower specialty floors.
- Co-manages external vendor relationships while collaborating with internal teams to execute successful event programs.
- Maintains Salesforce brand consistency across customer-facing areas and events, adhering to design standards including photography guidelines.
- Requires availability for evening, weekend, and after-hours work as needed for event execution.

**What we are looking for**:

- Strong event management and operations experience
- Team leadership capabilities.
- Attention to detail in both logistics and operational execution
- Ability to create, manage, and adhere to comprehensive timelines and checklists.
- Thrives in a fast-paced environment
- Excellent problem-solving skills, and remain composed under pressure while leading their team through complex, live event operations and delivery

**About JLL**:

- At JLL, we see a Brighter Way forward for our clients, our people, our planet, and our communities. With over 200 years of real estate experience, we are, and always have been, in continual pursuit of brighter ways of working._
- We bring to life see a Brighter Way in all that we do by seeking better, smarter, more innovative ways of working. We approach our work in a warmer, more optimistic, and inclusive way._
- JLL is a global leader in helping clients envision where people will live, work, play, shop, and eat._

**_ What can you expect from us?_**

As an organisation, we don’t just accept that we are a place of many different people, but we embrace it, we celebrate it, and we proactively support the needs that difference brings. JLL is committed to equal opportunity and building an inclusive workplace. This is why, for more than a decade, we continue to rank among the World’s Most Ethical Companies.

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