Patient Liaison Officer

3 days ago

Perth, Australia Ramsay Health Care Full time

The Patient Liaison Officer is a crucial component to the private service JHC ( Joondalup Health Campus) offers. As such the PLO will have a presence in both the Emergency Department, throughout the hospital wards, and in the office preparing financial estimates.
- Specific training in health insurance tables and Meditech insurance registration will be provided to the successful applicants.
- Applicants with medical practice, hospital billing, health fund or Medicare background will be highly regarded.
- Acting in a professional manner and maintaining confidentiality at all times, you will report to the Patient Liaison Officer Supervisor and work in a respected and supportive team that positively promotes the company.

Applicants must be available to work various shift patterns and will be rostered as required Monday to Sunday between 6am and 12 midnight, including public holidays.

Responsibilities to include (but not limited to):

- Completing health fund checks for private patients
- Preparing Informed Financial Consent forms and estimates
- Communicating with patients and health funds/insurance companies regarding private health cover
- Pre-admitting patients into Meditech
- Collection of patient payments
- Organise referrals for Home Care Service, requesting exgratia payments

**Selection Criteria**:
**Essential**
- Demonstrated commitment to uphold and promote the Ramsay Way core values
- Initiative, accuracy and strong attention to detail
- Good interpersonal, oral and written communication skills and customer service
- Ability to prioritise workload
- Ability to work as part of a team, with or without supervision

**Desirable**
- Background experience such as: hospital and medical administration roles; customer service roles
- Knowledge of health insurance benefit tables and medical billing item numbers
- Experience using Meditech or other patient administration software

**Remuneration**:
**Starting from $34.98 + superannuation based on experience level and qualifications, exclusive of penalties or allowances**

**About the Organisation**

Owned and operated by Ramsay Health Care, Australia’s largest and most respected operator of private hospitals, Joondalup Health Campus is the largest health care facility in Perth’s northern suburbs, providing 24-hour acute care from an integrated public and private campus.

Joondalup Health Campus has established an excellent reputation in the community for its high commitment to customer service, staff satisfaction and quality improvement.
- Free parking
- Flexible work practices to best match your work/life balance
- Professional Development - Grow your career across our national network[FL1].
- Employee assistance program
- Industry discounts across private health insurance, retail services, financial services and more.

**How To Apply**:
**Requirements**:
Everyone that joins Ramsay
- Must be vaccinated against Covid-19 a vaccine approved by the Australian Technical Advisory Group on Immunisation
- Must provide a National Police check conducted within the previous 12 months
- According to the role, Ramsay may require a Working-With-Children check and proof of immunisation against infectious diseases

**Enquiries welcome**

Please contact Carole Webber

Closing Date:

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