Manager, Onboarding Experience and Learning

3 days ago

Sydney Inner Suburbs, Australia Suncorp Group Full time

Lead innovative onboarding and learning strategies across Customer Service
- Shape future-ready workforce capability with scalable learning frameworks
- Flexible hybrid working with access to award-winning employee benefits

As Manager, Onboarding Experience and Learning, you’ll design and deliver impactful learning experiences that align with strategic priorities and industry trends. You’ll lead the development of scalable frameworks and job-ready programs that support career pathways and foster a culture of continuous learning.

**What You’ll Do**
- Lead the design and implementation of onboarding and core learning solutions aligned with strategic priorities
- Develop scalable frameworks that support job-ready capability across career pathways
- Collaborate with stakeholders to ensure seamless transitions from onboarding to ongoing development
- Ensure governance and compliance with training standards and regulatory requirements
- Evaluate learning effectiveness using performance and engagement metrics to drive continuous improvement
- Partner across teams to align learning with broader workforce strategy and transformation initiatives

**What You’ll Bring**
- Experience in Learning & Development, with a strong understanding of adult learning principles
- Advanced capability in learning experience design and instructional methodologies
- Strong stakeholder engagement and consultative skills, with the ability to influence and collaborate
- Business acumen and understanding of customer service and insurance industry dynamics
- Familiarity with LMS platforms and eLearning tools such as Lectora or Captivate (desired)
- Qualifications in Training & Assessment or Adult Learning (desired)

**What You’ll Enjoy**

Access our award-winning Shine platform - your central hub for exclusive perks, wellbeing support, career development, and recognition. Shine has been recognised for excellence in employee experience, making it easier than ever to access what matters most to you.
- Hybrid working, flexible leave, 20 weeks paid parental leave, and up to 4 days paid flexible leave annually
- Paid study support, career breaks, on-the-job learning, and a $1,000 referral bonus
- Free wellbeing coaching, a dedicated Employee Council, and confidential EAP access
- Discounts at 400+ retailers, insurance savings, gym memberships, and reduced super fees
- Paid volunteer leave, donation matching, and unlimited emergency response leave
- Performance-based bonuses and Suncorp shares for eligible employees
- Diversity is celebrated through employee resource groups and inclusive policies for all families

At Suncorp we believe we are our best when our workforce is as diverse, talented and passionate as the communities in which we live and operate, and where our people feel included, valued and connected.

**Advertised**: 26 Aug 2025 AUS Eastern Standard Time
**Applications close**: 26 Sep 2025 AUS Eastern Standard Time

  • Manager, Onboarding Experience and Learning

    3 weeks ago

    Sydney, New South Wales, Australia Suncorp Group Full time

    Manager, Onboarding Experience and LearningJoin to apply for the Manager, Onboarding Experience and Learning role at Suncorp Group.As Manager, Onboarding Experience and Learning, you'll design and deliver impactful learning experiences that align with strategic priorities and industry trends. You'll lead the development of scalable frameworks and job-ready...

  • Manager, Onboarding Experience and Learning

    3 weeks ago

    Sydney, New South Wales, Australia Suncorp Group Full time

    Manager, Onboarding Experience and LearningJoin to apply for the Manager, Onboarding Experience and Learning role at Suncorp Group.As Manager, Onboarding Experience and Learning, you'll design and deliver impactful learning experiences that align with strategic priorities and industry trends. You'll lead the development of scalable frameworks and job-ready...

  • Onboarding Experience Manager

    2 weeks ago

    Sydney, New South Wales, Australia beBeeDiversity Full time $90,000 - $120,000

    Delivering Exceptional Onboarding ExperiencesWe are seeking a skilled and dedicated Learning Experience Coordinator to play a key role in delivering an exceptional onboarding journey for new team members.This is a fantastic opportunity to deliver a thrilling new era for the People Operations team by coordinating learning programs, communicating onboarding...

  • Onboarding Experience Manager

    2 weeks ago

    Sydney, New South Wales, Australia beBeeCustomer Full time $110,000 - $140,000

    Onboarding Experience Manager">The onboarding experience is a critical factor in the success of our products. As the Onboarding Experience Manager, you will be responsible for managing the entire onboarding process for your book of business, from sales handover to configuration to training.You will be the first point of contact for managing all aspects of...

  • User Onboarding Experience Manager

    2 weeks ago

    Sydney, New South Wales, Australia beBeeUser Full time $87,654 - $123,456

    User Onboarding Experience ManagerWe are seeking a User Onboarding Experience Manager to join our team and own the relationships with our customers.You will be responsible for guiding them to successful integrations of Stripe's capabilities.This is a unique opportunity to put the global economy within everyone's reach while doing the most important work of...

  • Experience Manager, Onboard Hospitality

    1 week ago

    Sydney, New South Wales, Australia beBeeHospitality Full time $150,000 - $200,000

    Job Title: Experience Manager, Onboard HospitalityWe are seeking a seasoned leader to shape and deliver exceptional onboard experiences.This high-impact role oversees the development of integrated service protocols across all touchpoints, ensuring seamless delivery of world-class hospitality.The successful candidate will have 10+ years' experience in service...

  • Onboarding Experience Specialist

    1 week ago

    Sydney, New South Wales, Australia beBeeCustomer Full time $120,000 - $180,000

    Job Title:Customer Onboarding ManagerJob Summary:As a Customer Onboarding Manager, you will play a pivotal role in ensuring seamless customer onboarding experiences. Your expertise will be crucial in defining milestones and use cases with customers to achieve value from their investment in the fastest possible time.You will oversee project management of a...

  • Learning Experience Manager

    2 weeks ago

    Sydney, New South Wales, Australia beBeeExperience Full time $70,000 - $90,000

    Learning Experience ManagerThis is a 9-month contracting opportunity that supports the development of learning experiences within the People and Culture Talent team.Key ResponsibilitiesOwning and managing the Learning Management System (LMS) from set-up to quality checks, troubleshooting and reporting.Resolving learning-related enquiries and supporting...

  • Learning Design Consultant

    7 days ago

    Sydney Inner Suburbs, Australia Suncorp Group Full time

    **Essential role enabling our people with onboarding and learning initiatives**: - **Join a team that delivers exceptional learning experiences to Motor Claims**: - **Melbourne, Sydney, Newcastle or Brisbane location**: - **Full time and Part time will be considered** **About the role** In this role, you will design and deliver high-quality learning...

  • Onboarding Manager

    1 week ago

    Sydney, Australia Mable Full time

    **This role is for HomeMade - a related entity of Mable** HomeMade is a related entity to Mable and operate as a completely separate business, however both have a shared vision for self-management. We are a health-tech start-up established in 2020, focusing on transforming home care in Australia through our creative approach which is designed to support...