Service Delivery Manager

At Rentokil Initial, we are proud to be the global expert in pest, hygiene and indoor plant care. What sets us apart is our people. We are a friendly and supportive team driven by a passion to help protect people, enhance lives and preserve our planet, every day.
Rentokil Initial has an exciting position available for an experienced Operations Manager to join our vibrant, passionate, fast paced Initial Hygiene Team.
Picture this, you are an operations expert looking for your next big challenge. You will be given the autonomy to showcase your operational capability whilst developing your team to achieve amazing outcomes for our business, our people and of course, our customer. Ops excellence will start with you. You will manage, develop and lead our Initial team operating out of our Port Melbourne Depot, maintain our safety first culture and with a will to exceed targets in mind.
The Victorian business is seeking a Service Delivery Manager for the Initial Hygiene division, operating out of our Port Melbourne office
Reporting to the Operations Manager - Washroom Service, the next ideal Service Delivery Manager for our Port Melbourne business will thrive in a diverse and busy environment, not shy away from change management, demonstrate sales acumen, have fleet management exposure, is performance-driven, have a solid understanding of P&L and oozes leadership, and coaching capabilities. Do you have a proven track record in managing a successful team? In this role, you will be responsible for managing a team of approximately 50 people including local service managers, planners, technicians and depot attendants. You will have a strong lens on coaching and support management and have a proven track record in building a culture that oozes teamwork and collaboration.
Sound like you?
What to expect from a career at Rentokil Initial
A focus on people
At the end of the day, we are a service business, and people are at the heart of what we do. We strive to go that extra mile for our customers and the same applies to you. Whether you’re working from an office, on the road, or on site with a customer, Rentokil Initial is a place where your whole self is important and valued.
Our caring culture

**Our culture makes it possible to do what we do**: protect people and enhance lives. It might be hard to believe, but despite our position as a global market leader, when you join Rentokil Initial you will immediately feel like you’re a part of a family business. We’re down to earth, we’re collaborative and we truly value the long-lasting relationships we build.
Global reach and expertise
Joining Rentokil Initial means joining the best of the best. We are the world’s largest pest control company. We don’t rest on our laurels, and love nothing more than empowering and sharing knowledge, expertise, and skills with our teams, old and new.
The perks
RI Rewards
Open to all employees, RI Rewards offers discounts on products and gift cards, cash back opportunities on purchases, a wellbeing centre with health tips and vouchers earned in recognition of being part of the Rentokil Initial family
Flexible Working and a strong work life balance culture
We’ve always offered a flexible work environment and we are working on ways to offer all of our employees more flexibility and autonomy to do their jobs from hybrid working arrangements to flexible start and finish times depending on the nature of their role
Employee Assistance Program (EAP)
Your health and wellbeing are of utmost importance to us. We provide free access to a service that provides counselling for you and your immediate family about any challenges you may be facing in and outside of work i.e., work and management, family, financial planning, and parenting
Discounted Pest Services
You can book a discounted pest service for your property and share the love with family and friends with discounted pest service options
Employee Referral Program
The safety and wellbeing of our colleagues, our customers and our communities are priorities for us. For customer facing roles, we will require full vaccination (boosters may be a requirement in some states) by those colleagues against COVID-19.

If the idea of working in a highly collaborative, friendly, yet busy and hardworking team organisation that is on a growth trajectory sounds like you, please get in touch