Service Delivery Manager

6 days ago

Melbourne, Australia SICE Pty Ltd Full time

SICE ANZ is currently embarking on exciting growth and we have a great opportunity for an enthusiastic and results-oriented Service Delivery Manager. This position will provide the delivery of a high quality service to customers and end users, and ensure Service Support and Service Delivery processes are in place to meet business needs. This position is a stakeholder facing role, and it requires to establish and manage expectations within the business and drive the service delivery team to achieve those expectations to a high standard.

Please note we'll accept applicants based in Sydney and Melbourne for this role.

**Responsibilities**
- Maintain high performing service support functions;
- Owner of the Incident, Request, Change and Escalation processes, ensuring high levels of performance in these processes, accurate reporting and establishing service improvement activities when required
- As owner of the escalation process the Service Delivery Manager will take ownership of major incidents to ensuring coordination of resolving parties, effective communication to stakeholders and post incident review
- Monitor, control and support service delivery; ensuring systems, methodologies and procedures are in place and followed
- Accountable for the development and maintenance of service level agreements (SLAs) in consultation with the business units to establish incident & problem resolution expectations and timeframes to meet business objectives.
- Responsible for the development and implementation of action plans to address service/s underperformance.
- Champion Service and Support in projects and developing a strong understanding of projects impacting your service area and ensuring service impact is minimized and agreed
- Be accountable for the quality of Service and performance; ensuring future demand from growth and projects is understood and factored into capacity plans for all associated systems
- Drive internal and third party service review meetings covering performance, service improvements, quality and processes
- Make recommendations for Service Improvement Plans and ensure actions are followed through to completion in a timely manner
- Work with internal and third party teams to ensure actions are taken and completed to protect and improve services
- Provide regular and accurate management reporting on Service performance
- Effectively deliver/manage Staff Management including recruitment, mentoring, training, target setting and performance assessment

**Requirements**:

- Tertiary qualifications in IT or related field.
- 3-5 years IT Industry experience with 2-3 years’ experience in a similar role preferably within the ITS industry
- Experience in IT Service Delivery Management of multiple, outsourced service providers.
- Experience in full life cycle IT Project Management
- Previous experience as a Team Lead or demonstrable experience in leading virtual teams
- Experience of managing 3rd parties and 3rd party delivered services
- A passion for Service Improvement
- Service Management or Support in a large-scale and diverse environment of incident management, escalation procedures and related disciplines
- ITIL Certificate

**Benefits**

- Join a worldwide systems integration company.
- Access to employee benefits
- Be part of large scale infrastructure projects.
- Genuine opportunities for learning and growing in a cross-functional, multi-cultural team.
- A collaborative and supportive work environment where everyone has the chance to make a difference.

  • IT Service Delivery

    5 days ago

    Melbourne, Victoria, Australia Service Stream Full time $90,000 - $120,000 per year

    Primary LocationVIC - Melbourne - 655 Collins St Job Description SummaryAre you ready to take ownership of IT service delivery and incident management in a dynamic environment? We're looking for an experienced professional to join our team and drive operational excellence across our technology platforms About the RoleAt Service Stream, we're a leading...

  • IT Service Delivery

    5 days ago

    Melbourne, Victoria, Australia Service Stream Full time $80,000 - $120,000 per year

    Primary LocationVIC - Melbourne - 655 Collins StJob Description SummaryAre you ready to take ownership of IT service delivery and incident management in a dynamic environment? We're looking for an experienced professional to join our team and drive operational excellence across our technology platforms.About the RoleAt Service Stream, we're a leading...

  • IT Service Delivery

    6 days ago

    Melbourne, Australia Service Stream Full time

    Primary LocationVIC - Melbourne - 655 Collins St - Job Description SummaryAre you ready to take ownership of IT service delivery and incident management in a dynamic environment? We’re looking for an experienced professional to join our team and drive operational excellence across our technology platforms. - About the Role At Service Stream, we’re a...

  • Delivery Manager

    2 weeks ago

    City of Melbourne, Australia Service Stream Full time

    Delivery Manager page is loaded## Delivery Managerlocations: VIC - Melbourne - 655 Collins Sttime type: Full timeposted on: Posted Todaytime left to apply: End Date: November 2, 2025 (29 days left to apply)job requisition id: JR-116293# **Primary Location**VIC - Melbourne - 655 Collins St# **Job Description Summary**Service Stream are on the...

  • Delivery Lead

    2 weeks ago

    Melbourne, Australia Service Stream Full time

    Primary Location Melbourne, VIC Job Description Summary An exciting opportunity has arisen for a Delivery Lead to join ServiceStream in our Corporate sector based on Collins Street, Melbourne About the Role Service Stream’s Corporate division are currently seeking a Delivery Lead to join our growing team, in Melbourne. The primary purpose of the...

  • Service Delivery Manager

    4 hours ago

    Melbourne, Australia Datacom Full time

    Our purpose Here at Datacom we connect people and technology in order to solve challenges, create opportunities and discover new possibilities for the communities we live in. About the Role As Service Delivery Manager you will hold overall responsibility for providing and overseeing quality and cost-effective delivery of PSG procurement and logistics...

  • IT Service Delivery Manager

    4 weeks ago

    Melbourne, Australia Aboriginal Health Council of Western Australia Full time

    Overview Join Toll Group as an IT Service Delivery Manager – Defence Theatre Logistics. Toll Group delivers IT services to support the Defence Theatre Logistics contract within the Government and Defence IT Solutions & Service Delivery team. You’ll oversee delivery of IT services, manage SLAs, lead service teams, and drive operational excellence to...

  • Service Delivery Manager

    2 days ago

    Melbourne, Australia Snowflake Full time

    Build the future of the AI Data Cloud. Join the Snowflake team. We are open to hire either in Melbourne or Sydney. **AS A SERVICE DELIVERY MANAGER, YOU WILL**: - Own, manage and communicate the operational relationship with assigned clients - Effectively transition from Services sales to project delivery through handover - Have a focus on details and...

  • Service Delivery Manager

    2 weeks ago

    Melbourne, Australia SSP Limited Full time

    Do you want to work with great people? Looking for the opportunity to progress and further develop your career? We’re currently recruiting and would love to speak with you about how SSP could be the right place for you. Please read on for further information. Job Summary The purpose of the Service Delivery Manager will be: To manage the performance of...

  • Service Delivery Manager

    6 days ago

    Melbourne, Victoria, Australia Triskele Labs Full time $80,000 - $120,000 per year

    Triskele Labs is a cybersecurity services firm built on the principles of trust, delivery excellence, and deep client relationships. We work across advisory, offensive, defensive, and response services to deliver long-term security outcomes, not quick fixes or generic advice.Our approach is tailored, pragmatic, and outcome-focused. We value relationships,...