Customer Service Consultant

1 week ago

Karawatha, Australia Team Global Express Full time

Are you ready for an electrifying opportunity to join our National Contact Centre Customer Service Team as a Customer Service Consultant?_

But wait, there's more To thrive in this exciting role, you need to be a great communicator and problem solver. You should also be able to adapt to different situations and personalities, while multitasking between various systems with ease. We're looking for someone who's tech-savvy and dedicated to providing the highest level of customer service. By working closely with our team members and stakeholders, you'll play a pivotal role in driving continuous improvement and ensuring customer satisfaction.

Key Responsibilities- Responding to all customer enquiries in a timely, professional, and courteous manner- Demonstrate empathy, resilience, adaptability, and exceptional customer service handling skills with each interaction.- Plan and prioritise workload in accordance with operational requirements and customer demand.- Using correct corporate software and customer relationship management systems to capture customer information and requests for service, taking care that processes are followed and there is appropriate attention to detail.- Documenting all customer enquiries to facilitate regular and accurate reporting on service levels and issues.- A focus on continuous improvement to enhance the customer experience, working with key stakeholders to achieve a customer-focused outcome.

Working Hours: Rotational shift roster - Monday to Friday, between 7:00am to 5:00pm.

Skills & Experience- Highly developed verbal and written communication skills with the ability to adapt to suit different personalities and situations.- Demonstrated experience in identifying customers’ needs, clarifying information, and providing appropriate solutions, while complying with company policy and procedure.- Strong problem-solving and investigation skills and experience in resolving complex customer enquiries.- Detailed knowledge of and commitment to the highest level of customer service.- Proficient at using technology and multitasking between different systems, including Microsoft Office, especially Outlook and Excel.- The ability to work efficiently and effectively in a high volume, customer-driven or contact centre environment with a genuine commitment to provide quality customer service.

Diversity and Inclusion

We celebrate difference.
- Why Team Global Express - Team Global Express

We believe nurturing a diverse and inclusive workplace, which celebrates different points of view and gives everyone the chance to contribute, as we build to a bigger and brighter future.

As an Equal Opportunity Employer, all qualified applicants will receive consideration for employment without regard to race, religion, gender identity or expression, sexual orientation, age, marital or disability status.

To be considered, you must be entitled to work in the specified country and be prepared to undertake pre-employment checks including a criminal history check and medical assessment.

It’s never been a more exciting time to join our team.

As we transform into a truly iconic Australian business, your opportunities for growth with us are limitless.

To find out more about us, visit

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