Store Manager

Reporting to the VIC Regional Operations Manager, this is an opportunity to lead GANT’s original Australian retail store—proudly established 29 years ago on Chapel Street it continues to play a key role in representing our brand and connecting with our customers.

We’re looking for an experienced and savvy retail leader who can uphold the legacy of this store while continuing to evolve it—setting the standard for exceptional service, operational excellence, and meaningful customer relationships.

You’re a confident and capable retail all-rounder with a natural ability to connect with people. You bring energy, strategic thinking, and a hands-on leadership style to all aspects of the role—from fostering a high-performing team culture to finding new ways to engage with VIPS and enhance the in-store experience.

Success in this role means leading with purpose, acting with integrity, and thinking beyond the day-to-day. You’ll take ownership of challenges, identify opportunities for improvement, and build a team culture where both employees and customers feel truly valued.

**WHO ARE WE LOOKING FOR AND WHAT SKILLS DO YOU NEED?**

**To meet the role requirements and to ensure your success and satisfaction as a Store Manager at our South Yarra location, you must**:

- Thrive in a physical live environment - You will need to be energetic and able - consistently receiving & processing deliveries and rotating stocks.
- Prioritise a transparent, safe, and positive store culture that supports process and policy and is committed to providing the highest level of team engagement and customer service.
- Enjoy a healthy competitive sales environment - Be self-motivated to drive the achievement of store budgets and KPI's.
- Be inherently responsible - Ensure store opening and closing times are met, store is safe and secure and appropriately staffed.
- Enjoy fostering a team, sharing knowledge and feedback to ultimately develop and cross skill all members.
- Have an eye for detail and uphold GANT Global Visual Merchandising standards.

**KEY RESPONSIBILITIES**:
**Sales Outcomes and Customer Experience**
- Ensure set financial objectives are met
- Ensure team comprehension of, and lead the team to, achieve store/personal targets & KPIs
- Cultivate a warm and welcoming environment that provides knowledgeable, helpful, and respectful service
- Develop strategies to maximise foot traffic and VIP interactions

**Operational Integrity**

Implement operational initiatives to ensure company policies and procedures are adhered to, while identifying areas for improvement as necessary. This includes, but is not limited to the following:

- Ensure adequate floor coverage during trading hours
- Security, Safety and Maintenance - Regularly checking, documenting and the immediate communication of all safety and security issues with management.
- WorkSafe & OHS Practices - Drive and insist on a procedurally informed, safe, and professional store culture
- Ensure team comprehension and compliance to the GANT operations manual and ensure team sign off for all GANT & Myer policies and procedures
- Ensure workforce levels are maintained and that all necessary recruitment, orienting, and training occurs
- Manage all customer service issues for the location including those derived from other channels

**Stock Management**
- Plan for, and process all deliveries promptly, rotating and refilling stock to accommodate trade
- Ensure cyclical counts are actioned regularly - adhering to set reporting processes
- Prepare the weekly report, feeding back meaningful insights and store requirements
- Uphold processes that safeguard accurate ticketing and tagging of product

**Visual Merchandising**
- Action all Visual Merchandising including ticketing adhering to layout, presentation, and seasonal themes factoring GANT Global Merchandising Standards
- Share imagery and meaningful feedback to management

**People and Culture**
- Manage the full employee lifecycle, including induction, performance coaching, scheduled check ins and appraisal processes
- Develop a professional and robust team culture creating opportunity for knowledge sharing and cross skilling
- Build rosters that are mindful of allotted hours, skillset, team mix and that ensure backup and coverage
- Clear and complete task communication and delegation with follow up
- Create a shift checklist and diary discipline that supports team awareness of store/personal targets, required tasks and engagement with business updates/newsletters.

**ABOUT YOU**:
**Qualifications**:

- Have a genuine passion for people, retail, and fashion
- Previous Retail Management experience is essential and experience within Myer is highly desirable
- Strong operational, analytical and administrative skills
- Knowledge of visual merchandising principles and in-store presentation.

**Gant is driven by a simple idea: Never Stop Learning.**

**From Ivy League to American Sportswear, Gant helps define the casual-yet-smart loo